Customer Service Ooh Agent

Annual salary: up to £19,500.00

Customer Service OOH Agent
- Full Time - Permanent - £19,500.00_

Do you want to work for one of the UK’s leading housing and care service providers in the UK? Are you somebody who is open to new opportunities, works to achieve high standards and is customer focused? If so, we have an exciting opportunity for an Out of Hours Customer Service OOH Agent to join our rapidly expanding team.

What we are looking for:
We are looking for an experienced Customer Service Agent to join our rapidly expanding team to join a highly motivated and skilled team who deliver a first-class service to our customers and clients. You will ideally have or be willing to work towards the following:

- Great Interpersonal Skills
- The drive to take ownership of an issue and see it through to an appropriate resolution.
- Able to work to targets and deadlines.
- Being able to cope with the workload expected in a fast-paced environment.
- Genuinely wanting to connect with people
- Leading by example.
- Problem solving
- Working in-line with business policies and procedures
- Thinking outside the box

What you need to have:

- Having or being able to pass enhanced security checks.
- A team-focused mindset
- Capable of self-motivating
- A genuine desire to help people
- Satisfaction at resolving issues for people
- Demonstrating the company’s commitments to best practice with legislation, codes of practice & good working practices relevant to all work activities.
- Ensuring the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders, this includes but not limited to, appearance, company ID, maintaining a high standard of health & safety requirements.
- Managing a high level of personal and professional standards, ensuring HR Policies & Procedures as well as departmental rules are followed
- Substantial experience within a customer service environment

Who are we?

Mears is one of the UK’s leading housing and care providers to both the public and private sector, with over 6,500 employees, working with clients to help develop, fund and implement their place making ambitions. With 30 years of delivering market-leading repairs and maintenance services, Mears is trusted to deliver in excess of 6,000 repairs daily to a portfolio of more than 1,000,000 homes nationwide.

Working Hours

Can be variable however, seeking someone who is available to work a 2-week shift rotation.

A great opportunity for those who might have commitments during normal office hours such as education, school runs, appointments etc.

What's in for you?
- Competitive basic salary - £19,500 per annum
- Potential for additional earning with overtime (Subject to availability)
- Enhanced payment for bank holiday shifts
- 25 days annual leave
- Extensive Learning and Development plan.
- Cycle to work scheme
- Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset.
- Eye Test Vouchers
- Employee Assistance Programme
- Mears Fun Day - Our annual free Fun Day is organised as a massive thank you from the Executive team for all the hard work Previous years include, Alton Towers, Drayton Manor etc.
- Staff perks with Mears Rewards - discounts of up to 10% on fashion, weekly groceries, holidays, the list is endless.
- Be part of a friendly and dedicated team
- Volunteering Leave - Mears supports employees to undertake 2 paid days of volunteering in the community, in support of our social value commitment.

Mears Group recognise our people as our greatest asset. We are committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.
- “We reserve the right to close the job advert when we see fit”_