1st Line Support Analyst
5 days ago
Are you looking for an opportunity to work in a market-leading company? If the answer is yes, Banham are recruiting for a 1st line Support Analyst
**Who are we?**
Banham is a family owned; family-run business that has been providing security solutions since 1926. We operate throughout the South East of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however,are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other. Employers who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environmentthat encourages staff to stay with us for many years.?
**What are we looking for?**
We are looking for a 1st line Support Analyst to work independently and with a small team to manage, deploy and support IT systems for the business.
Communication skills and the ability to learn on the job are paramount, as you will need to grasp a solid understanding of our industry and liaise with many inside the organisation.
Responsibilities include;
- Providing onsite and remote 1st line IT support to all Banham employees
- Managing tickets via the Support desk logging system and ensuring SLAs and KPIs are achieved.
- To maintain a high degree of customer service for all support queries
- Configuring and deploying desktops, laptops, and mobile phones.
- Escalating issues to Third Party vendor or Internal IT Tech teams
- Publishing and Maintaining support documentation
**What will you get in return?**
You will be entitled to a highly competitive salary and a great range of benefits including:
- We provide an employee assistance programme (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health and general wellbeing.This benefit also extends to your family.
- Flexible remote working
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Private medical insurance
- Auto-enrolment into our generous pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities
- Free weekly yoga sessions
- Company equipment tailored to your role (laptop, mobile and additional screens)
- Up to 40% off Banham products
- Banham Social events - Summer BBQ’s on the terrace; annual Christmas Party with a sit-down meal
- Charity events throughout the year - Banham are proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March, since 2010 over £13 million has been raised to make a difference for patients across the UK and the worldfor The Royal Marsden.
- Recruitment referral bonus fees
- Enhanced Sick Pay for absence related to COVID-19
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click **Apply** below to register your interest.
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