3rd Line Live Support Technical Sme

2 weeks ago


South East England, United Kingdom Pimento Connection Full time

**3rd Line Live Support Technical SME (DNS)**

**Location: M4 Corridor with occasional travel into Central London (Westminster).**
- Are you a skilled technician with excellent interpersonal skills?
- Can you learn and adapt to a new live system being transitioned to our customer?

We are looking for a 3rd Line Live Support Technical SME. Your role will involve:

- Working as part of a multi-skilled agile team, where teamwork is paramount.
- Reporting into the Service Delivery Lead and Practice Manager.
- Being keenly aware of the need to support end users with vital work by providing an excellent customer focused service.
- Being responsible for the delivery of ongoing change to the work package, in response to evolving user requirements.
- Having an advanced knowledge of Microsoft Windows systems administration within an enterprise environment - Delivery of configuration change via GPO, Registry, Filesystem, Powershell cmdlets or, WMI, as well as Windows Update and patching mechanisms, includingWindows Installer.

Your experience
- Experience in the development and delivery of software using Agile Methodologies
- Active Directory, AD server roles, DNS, DHCP, PKI
- Windows Server 2019 and the creation of gold builds, System hardening (GPOs etc.)
- Nexus configuration repositories
- PowerShell and Python for scripting, automation or test creation
- Configuration and automation using Ansible, Terraform, RedHat
- MS Exchange 2019
- VMware Horizon including VDIs
- Windows 10, 11

Desirable experience
- Networking to a competent level - CCNA/Juniper certification would be ideal but not mandatory
- Juniper, covering JUNOS, Network ACLs and troubleshooting
- Router/Switch configuration
- 802.1x understanding


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