Administrator - Business Support

**About the Job**:
Business Relations Support Administrator - Remote working

Salary Up to £25k DOE plus benefits

About Vets Now

Vets Now is the UK’s leading provider of Emergency and Out of Hours Care for pets. We operate from 58 clinics across the UK covering the Out of Hours care for over 1200 veterinary practices. We also have a Specialist Emergency and Referral Service that operates out of two Hospitals; Glasgow and Manchester and an Exotics Clinic in Swindon.

Reporting into the Regional Business Relations Manager, you will have responsibility for supporting the Business Relations Managers in the North by taking responsibility for the administrative tasks and queries from their Partner Practices, arranging their Practice visits, and generally assisting the team where they need support.

Key Responsibilities
- Monthly check of targeted PP websites and phones to ensure they have the correct Out Of Hours details for Vets Now (phone calls would need to be done Out of Hours).
- Follow up with PPs when we have asked for information that is outstanding (eg - contracts, bank holiday information, further information regarding a complaint) o Arranging visits or video meetings with their Partner Practices.
- Prepare the Customer Managers for their visits by completing PP check-lists and providing data and information so they are fully briefed ahead of their visit
- Being desk-based support for the Customer Manager whilst they are on their visits
- Ensure that all visit notes are written and added to our Customer Management System
- Checking prices of the competition who offer OOH
- Updating Hive the Practice Management System and uploading the PP contracts.
- Ensuring the disaster contingency plans for each clinic are kept up to date, including for clinic closures and diverts.

Skills and experience:

- Superb organisation skills with the ability to organise not only themselves, but other people
- Excellent written and oral communication skills
- Time management skills with the ability to prioritise and manage their own time and colleague’s time
- Be computer literate with excellent knowledge and experience of:
Excel, including the ability to do formulas using sum, sumif, VLookups and Pivot tables.

Power-point, Word and other Microsoft Office tools
- Excellent attention to detail
- Good numeracy skills
- Ability to use initiative

Professional Approach
- Be a friendly team player with a sense of fun who will fit in well with the field-based Customer Manager team
- Naturally exhibit the Vets Now values
- Be a quietly confident individual with ample self-awareness to be sensitive to different customer personalities and varied situations
- Be able to prioritise and manage their own workload through excellent organisational and time management skills
- Be able to build a rapport and effectively communicate with colleagues at all levels across the business and external Customers and prospects.
- Be dynamic with a “can do, get up and go” positive and proactive approach
- Be happy to travel on occasion with overnight stays to support a relocation or new clinic, attend team meetings which happen 2-3 times a year and to attend Vets Now’s annual congress
- Live within 60 mins drive of one of our Vets Now clinics.

**Benefits**:

- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You - reward gateway giving discounts and cashback with 100’s of retailers
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions - 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary