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Online Sales
2 weeks ago
**Job Description**:
My client are a well established market leader. They are recruiting for someone to join their call centre for a one year maternity cover. The role could be extended for the right person.
Hours: 40hrs/ Working 5 days per week on a shift pattern.
Mon
- Fri 08.00-17.00 or 08:30-17:30. Saturdays & Sundays 9.00-17.00.
**Salary**: £24,960.00
Company benefits: Auto Enrolment Company Pension, 23 days holiday, staff discount, uniform provided, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.
**The Role of the online sales service role**
***You will be joining a busy Customer Contact Centre where you will be responsible for providing outstanding service via the telephone and online.
You will be handling telephone calls and “live chat” messages which are generated via the website, you will be expected to professionally deal with queries, converting them into orders whilst providing exceptional consumer advice on products.
**Key Aspects of The Role**
- To act as the first point of contact for all inbound online and telephone sales enquiries.- Providing expert advice whilst upselling and cross-selling products.- Processing Orders and raising quotations over the telephone and via Live Chat.- Processing orders generated by the website.- Liaising with customers to book deliveries.- Following up on active quotations.-
- Advising on customer feedback and faults regarding the website.- Professionally representing the company always.A persuasive and energetic personality.
Excellent telephone sales skills, preferably gained in a similar environment.
Confident in giving customer product information and advice.
Handling payments over the phone or via the website with confidence and due diligence
Familiarity with a typical order processing function.
Strong verbal and written communications skills with a good eye for detail.
Experience of converting tentative enquiries into confirmed sales.
