Online Door Expert/ Sales Adviser
6 days ago
Todd Doors, the UK’s leading supplier of quality timber doors are recruiting now for an enthusiastic Online Door Expert (Maternity Cover with possible extension) to join our Northolt based team, selling high quality doors to individuals and trade customers online, over the telephone and via “Livechat”. At Todd Doors, we pride ourselves in delivering the very highest levels of customer service and product knowledge.
Role reporting to: Customer Contact Manager
Hours: 40 hours per week, 5 days per week. Mon - Fri 08.00 - 17.00 or 08.30 - 17.30. Sat & Sun 09.00 - 17.00
You will be joining a busy Customer Contact Centre, where your enthusiasm for providing outstanding service primarily via the telephone, will delight our customers.
You will be handling telephone calls and “live person” instant messages which are generated via the Todd Doors e-commerce website, and will be expected to professionally deal with queries, converting them in to orders whilst providing exceptional consumer advice on our products.
**Key Aspects of The Role**
- To act as the first point of contact for all inbound online and telephone sales inquiries.
- Providing expert door advice whilst upselling and cross-selling products such as door furniture.
- Processing Orders and raising quotations over the telephone and via Live Chat.
- Processing orders generated by the Todd Doors website.
- Liaising with customers to book deliveries.
- Following up on active quotations.
- Advising on customer feedback and faults regarding the website.
- Professionally representing the company always.
- A persuasive and energetic personality.
- Excellent telephone sales skills, preferably gained in a similar environment.
- Confident in giving customer product information and advice.
- Handling payments over the phone or via the website with confidence and due diligence
- Familiarity with a typical order processing function.
- Strong verbal and written communications skills with a good eye for detail.
- Experience of converting tentative enquiries into confirmed sales.
- Previous experience of working in a Retail/DIY or call centre environment is essential.
Pay: £28,080.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
**Experience**:
- Online Chat: 1 year (preferred)
- product sales: 1 year (required)
Work Location: In person
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