Administrative Officer

**Administrative Officer - CCBC - 67429**
**£21,775**
**Northampton**:
**Job Title: Administrative Officer - CCBC - Full and Part time opportunities**

**Background**

Efficient administrative staff who strive to achieve the highest standards of customer service are crucial to the effective operation of the Courts, Tribunals and service centres within HM Courts and Tribunals Service (HMCTS). The National Business Centres (NBC) are one of the core elements within HMCTS whereby administrative and contact functions have been centralised. The NBCs work to ensure that bulk administration and customer contact are delivered to a high standard, allowing our customers to access the services they need with HMCTS. The NBCs have sites in various locations in the UK, covering different areas of work delivered by HMCTS, such as Civil Money Claims, Divorce, and Tribunals.

We’ve been modernising our justice system to make it more straightforward, accessible, and efficient. As part of this ongoing reform programme we have a number of fantastic opportunities available to join our team.

We are offering contracts which based on individual circumstances can be **full time, part time or compressed hours**. We also offer a range of working patterns. The posts will be based at our National Business Centre in Northampton Town Centre, and whilst the nature of our work largely requires employees to be office based, we may be able to offer hybrid working arrangements. However, this will be discussed on a case-by-case basis and cannot be guaranteed.

**Role Purpose**

Our administrative teams are the core of the NBC, delivering great customer service and operational processing work to enable Justice. The teams work across a variety of jurisdictions and get chance to not only deliver the processes and service to customers, but to shape and continuously improve the way we operate. Typical roles include processing paper and digital work from customers, telephony, customer complaints and correspondence, and other administrative work. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.

**Key accountabilities include**:

- Preparing papers and files for court, tribunals, hearings and meetings.
- Producing court/tribunal documents.
- Creating and updating records on in-house computer system and data input.
- Post opening and dispatch
- Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
- **Processing casework** including standard documentation and information, court orders, claims, fines and fees, legal aid
- Liaise with customers to provide updates and answer queries
- **Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations**

**Other duties**
- The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

**Salary & Benefits**
- Access to a generous Civil Service pension scheme
- 25 Days holiday rising with service plus 1 “privilege” day per year
- Option to buy or sell up to three days leave each year
- Benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
- Interest free season ticket and bicycle loans.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

**Additional Information**

During the Interview you will be assessed on the following behaviours:

- Managing a Quality Service
- Changing and improving
- Working together

Please refer to the Job Description for further information on this role.

**Support when applying**

**Salary**:
£21,775

**Additional Information**:
**Working Arrangements & Further Information**

**Flexible working hours**

The Ministry of Justice offers a flexible working system in many offices.

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expresse