Tenant Involvement and Engagement Officer

1 week ago

Kingston upon Hull, United Kingdom Humbercare Full time

We are currently recruiting for a full-time (40 hours) Tenant Involvement and Engagement Officer. This role will drive delivery of Humbercare’s Tenant Involvement and Empowerment Strategy, including provision of a range of communication, involvement and engagement methods ensuring our tenants have the opportunity to be involved and have an influence on the delivery of our services.

**The main responsibilities include**:

- Leading on the delivery of Humbercare’s vision for Tenant Involvement and Engagement;
- Leading on ensuring that the Chrysalis Housing Service meets the minimum requirements of the Regulator of Social Housing’s Transparency, Influence and Accountability Standard;
- Ensuring that the Chrysalis Housing Service provides choice, information and communication that is appropriate to the needs of all tenants, ensuring this incorporates the principles of equality, diversity, and inclusion;
- Ensuring that all tenants have opportunities to scrutinise, influence and be involved in service delivery, design and governance including the delivery of service user panels and groups;
- Ensuring that tenants' complaints are listened to, addressed fairly, effectively, and promptly;
- Formulating newsletters and annual reports to provide relevant information and service performance data to tenants, whilst ensuring tenants' views have been considered.
- Customer Service Qualification or a minimum of 2 years' working experience within the health and social care sector;
- Sound technical knowledge of the principles, practice and different approaches to tenant involvement and engagement, including co-production, consultation and speaking up forums, and technical knowledge of the Regulator of Social Housing's Transparency, Influence and Accountability Standard, April 2024;
- Working experience and technical knowledge of the issues faced by people with a history of substance misuse, ill mental health, homelessness, and/or offending behaviour with an understanding of the diverse needs of those individuals, including those arising from protected characteristics, language barriers and additional needs;
- Excellent communication and interpersonal skills, IT and presentation skills, with proven ability and experience with customer service, complaints handling and report production;
- Ability to consult, lead change and drive service and performance improvements;
- Full UK driving licence and access to own transport.

**Salary -**£26,226.89 p.a. FTE

**Benefits**:
We offer:

- An extensive specialised training programme including NVQ levels 2-5
- An attractive pension scheme and annual leave entitlement
- Membership to a private health scheme
- An Employee Assistance Programme providing confidential counselling support and free legal and health advice
- Essential travel expenses
- Company sick pay following completion of 2 years' service
- Succession planning within the organisation so employees have opportunity to progress
- A family friendly environment

**How to apply**

**Job Types**: Full-time, Permanent

Pay: £26,226.89 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Licence/Certification:

- driving licence and access to your own transport (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 10/01/2025

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