Salesforce Administrator

2 weeks ago

Greater London, United Kingdom Rackspace Full time

Rackspace are seeking a Salesforce Administrator to join our Sales Operations function.

The sales strategy, analytics & operations team’s purpose is to provide analytical insight to assist the strategic planning and operational activities of the sales organization by having ownership of the development, management and administration of the sales systems.

**Key Accountabilities**:
- Assists users with Salesforce issues and needs.
- Monitors and responds to the Case queue of support and help requests.
- Provides bookings support and bookings data validation to multiple sales, commissions and reporting teams.
- Assists in ensuring bookings capabilities for all products and services and maintains bookings data integrity through audits and enforcement of established bookings rules.
- Performs all tasks directly related to the maintenance and administration of Salesforce products with advanced knowledge of Lead, Account, Contact and Opportunity objects.
- Manages support queue for ongoing Salesforce support requests in addition to administrative needs of Salesforce and other sales systems users.
- Creates and maintains reports and dashboards.
- Escalates more complex issues to senior team members.
- Develops and delivers training on Salesforce products, driven by assessment of sales usage and educational needs.
- Provides data maintenance and data integrity reviews within Salesforce and other Sales systems.
- Assists with audits to protect data integrity and enforcement of bookings and de-bookings rules.

**Person Specification**:

- Knowledge of Salesforce tool, specifically in terms of administration and troubleshooting.
- Excellent ability to provide technical support.
- Working knowledge of standard sales processes and usage of Salesforce.
- Light configuration (users, hierarchies, skills/configuration in Live Agent, field updates, etc.).
- Strong Excel skills.
- Understanding of Salesforce data management toolsets (Data Loader, DemandTools, etc.).
- Strong knowledge of the native Salesforce reporting and dashboarding functions, including Custom Report Types.
- Ability to understand and assist in sales bookings procedures, as well as assist in establishing best practices and documentation for processes as it relates to bookings.
- Solid communication (written and oral), problem-solving, and time management skills.
- Customer centric mindset, with the ability to interface with teams of internal sales users on a daily basis.
- Ability to handle the fast pace and stress of a sales environment.

LI-JH1

**About Rackspace Technology**

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