Operational Team Leader

**Details**:
**Reference number**:

- 343919**Salary**:

- £25,613 - £28,066-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- Band C**Contract type**:

- Permanent**Business area**:

- CH - Customer Delivery Directorate**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 11Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Wales, CF14 3UZAbout the job

**Job summary**:
We believe Companies House is a great place to work and we’d love you to come and join us

At Companies House our aim is to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services. Through our new powers we’re excited to be working across government to fight economic crime.

We’re going through an exciting change at Companies House as our new powers are being introduced. As part of this we’re looking for some great Operational Team Leaders to lead our operational teams.

We need committed, confident and adaptable individuals, who can work independently but are also great as part of a team; working together to deliver more for our customers.

Do you thrive in a challenging, dynamic operational environment?

Do you have great communication and team working skills?

Do you enjoy leading colleagues to help them be the best they can be?

**Job description**:
Our Operational Team Leaders will:

- Provide great leadership, coaching and support - role modelling positive behaviours whilst also providing policy and legislative knowledge.
- Line managing a team - ensuring excellent team performance, great delivery, and quality of service.
- Provide great customer service.
- Collaborate effectively with stakeholders.
- Focus on and deliver continuous improvement for themselves and others - to build performance capabilities and drive engagement to achieve high quality outcomes.
- Communicate well and build relationships - supporting people to achieve our vision and goals.
- Ensure diversity, inclusion and staff wellbeing are valued and supported.

**Person specification**:
We’re looking for Operational Team Leaders who:

- Are great leaders - setting a professional culture whilst delivering continuous improvements and building capability.
- Deliver and improve operational performance - living our values of being bold to share good ideas to improve the integrity of the register.
- Confidently put customers at the heart of everything they do - displaying enthusiasm around delivering best in class service.
- Are great communicators - to convey messages clearly verbally and in writing.
- Are well organised and adaptable to deliver at pace and under pressure to meet changing priorities and deadlines.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Developing Self and Others
- Managing a Quality Service
- Communicating and Influencing

**Benefits**:

- Alongside your salary of £25,613, Companies House contributes £6,941 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Join us at Companies House and experience the difference of working within a culture that values you, not only as an employee, but as an integral part of our Companies House team.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

**We celebrate diversity...**

**Where will you be working?**

This role is a hybrid role that will be aligned to our Cardiff office as this is where the team are based. Hybrid workers can work partly from the office and partly from their home, depending on business need. You may also need to attend our Cardiff office for up to 5 days per week during the initial training period.

We're also currently exploring options for new office space in the Cardiff and surrounding areas as we're due to be moving from our current building - join us on this journey where we can support you in your career and professional growth. Details are still being confirmed about our new building and we're keeping all our colleagues updated.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.- Te