Claims Apprenticeship 2025

**Claims Apprenticeship 2025 (London)**

**Location**:London

**Salary**:£23,387 (plus £3,200 London allowance)

**Qualification**:Level 3 Insurance Practitioner

**Start Date**:September 2025

**Insurance is so much more than you think**

This is a permanent role, your apprenticeship is just the start of your career with us. We'll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow. Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast-track your career

**Your Opportunity**

An insurance claims handler helps people who have had something go wrong, like an accident or damage. They check their insurance policies and make sure our customers get the support they need from their insurance product.

Our Claims Apprenticeship programme is a great opportunity for anyone looking to start a career with one of the world’s most successful insurance companies.

Your role could involve:
- Receiving and recording new claims.- Reviewing claim details and gathering additional information.- Providing empathetic and efficient support to our customers when they need us most.- Providing updates, answering inquiries, and addressing customer concerns.- Reviewing complex technical files.- Investigating potential fraudulent claims.- Working with large volumes of data.- Collaborating with other departments.- Assisting in negotiations and settlements, preparing and issuing payments or denials.

**What can I look forward to?**

During your claims apprenticeship, you’ll:
- Understand the general principles in the claims handling process- Learn about various insurance products and associated services.- Develop your ability to build and manage relationships.- Learn about the various rules and regulations that claims handlers need to consider when dealing with claims.- Be able to carry out initial assessments, evaluate policies and products and how to settle claims.- Understand the difference between insured and uninsured losses.

Our Claims function is a large team spread across the UK and plays a key role in delivering our promises to our customers. As a Claims apprentice, you’ll provide our customers with a clear, collaborative, effortless, and personal experience. You'll deal with a wide range of situations and our customers will count on you for a quick, professional and empathetic response to an often-stressful time.

Alongside your day-to-day work, you‘ll complete a Insurance Practitioner Level 3 Apprenticeship as well as an insurance industry recognised Certificate in Insurance via the Chartered Insurance Institute. The apprenticeship will take around 15 months. In addition to investing in your learning, we give you time to study as well as the opportunity to put what you learn into practice.

Your qualification is just the start of your career at Zurich. Once your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow.

**What’s in it for you?**

As well as joining a company that is passionate about our people, sustainability and our customers, we also have a competitive rewards and lifestyle benefits package.

You’ll receive:
- £23,387 starting salary- £3,200 per annum London allowance- 25 days holiday plus an additional 3 volunteering days- Flexible bank holidays for religious/cultural events- Private medical cover- 12% company pension contribution- Annual company bonus- Discounted gym membership- Discounted gadget insurance- Discounted technology offers

**What you’ll need**:- A minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.- A professional attitude with a positive ‘can do’ approach to your work- Strong interpersonal and communication skills- Ability to build strong working relationships

**Are you ready to create a brighter future?**

At Zurich our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. For our partners, to collaborate to create mutual value and for the planet, to drive positive impact by integrating our sustainability work into how we do business. We put our customers at the heart of everything that we do, and we’re looking for like-minded people to join us.

We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work. You’ll have every opportunity to use your drive and enthusiasm to innovate the future of Zurich. Everybody is made to feel welcome, different opinions are valued, personal needs are respected, and opportunity is equal for all.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

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