Service Advisor

1 week ago


St Austell, United Kingdom PC Tonkin & Son Full time

PC Tonkin & Son have an excellent opportunity for a Service Advisor to join our fantastic team based in Mid-Cornwall. The hours of work are Monday - Friday, 08:00 - 17:30 with no weekend work. We offer an excellent basic salary plus commission & profit-based bonus.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

**Role and Responsibilities**
- Booking customer vehicles in for maintenance or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop & Parts department to ensure customers vehicles are ready on time.
- Various other administrative duties

**About You**

To succeed in the role you will be a well-presented, personable individual with a desire, attitude and character to succeed. You will also be well organised and computer literate.

Motor trade, automotive or car dealership experience is preferred but not essential. Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction is desired.

**About Us**

Established in 1912, PC Tonkin & Son are Cornwall’s most established car dealership. Our 4th generation family-run company has been helping the motorists of Cornwall and beyond for over 110 years.

Our award-winning servicing department looks after all of our customer’s servicing, warranty, parts and accessory requirements. We also deliver competitive all make and model servicing as well as MOT, Tyres, 4-Wheel alignment and a range of other services.

**Salary**: £25,740.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay



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