Customer Experience Advisor

2 weeks ago

St Austell, United Kingdom Concorde Group Full time

**JOB TITLE**: Customer Experience Advisor

**SALARY: From £23,000**

**LOCATION: Saint Austell**

**DEPARTMENT**: Customer Experience

**RESPONSIBLE FOR**:The delivery of first-class customer care services to the Company’s tenants.

OVERALL, PURPOSE AND RESPONSIBILITIES

To provide with others the following customer services:

- First point of contact for all customers, providing a ‘One-Stop Shop’ approach to answering all customer enquiries wherever possible
- Entering full details of **all** communications into QL to provide an audit trail
- Processing incoming payments
- Additional cover for reception services at the Company’s head office
- Administrative support to the Company’s headquarters staff
- Processing Home swapper Applications
- Additional cover for Post Services - Support Contact Centre Experience Manager and Facilities & Customer Experience Advisor in providing Facilities Management Services

SPECIFIC RESPONSIBILITIES
- To answer all incoming communication to the business as first priority.
- To provide a fully computerised housing advice service to include:

- Repairs logging
- Repairs appointments
- Repairs ordering
- To provide support for office administration services at the Company’s headquarters.
- Support Customer Accounts Team by taking Rent payments when possible.

1. To assist the Contact Centre Experience Manager in providing facilities management services for Stennack House, including repairs & maintenance, stationery and canteen supplies.

2. To carry out telephone-based surveys, collect Census data and update company records in CSP. To efficiently update computer records and data during communications with customers.

3. Support Neighbourhood Services by input of First Response enquiries into QL, checking that open cases are not duplicated.

4. Accurate and timely inputting of data into the management database, ensuring compliance with data protection and equality & diversity policies and procedures.

**Job Types**: Full-time, Temporary contract, Temp to perm

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: KW Ocean

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