Serious Incident and Complaints Support Officer
4 days ago
Do you have an interest or passion for patient safety?
The Central Investigation Team are looking for a support officer who is interested in patient safety and improving the quality of services that are provided.
We are a small team who work very closely with the clinical care groups and the wider patient safety team. Our team of investigators value the input this support officer role provides and will ensure that you feel part of the team quickly.
This role ensures that we continue to work effectively as a team and maintain the high investigation standards to improve patient safety across the organisation. An interesting and varied role that requires an eye for detail.
You will be part of a motivated Central Investigation Team (CIT). We are a passionate team with high standards and work hard to manage and maintain the high quality of our investigations.
The team review and investigate some very sensitive incidents on behalf of patients, families and the organisation. The team view this as a privilege and keep sight of the patient and family members at all times in the work that they do.
As a team we recognise the potential emotional impact of the role and are very supportive of each other.
The support officer provides essential support for the team’s investigators and would need to have the following skills:
Planning and organisational skills to support investigation into serious incidents, complaints and other incidents.
Ability to provide and gather all relevant information, and support the process of an investigation.
Have an inquisitive mind and analytical skills to question and understand what is seen and heard.
Ability to produce well written reports.
Skill of drawing out themes and trends from reports or data.
Practical tasks would involve; administration, inputting information and data into IT systems, meeting organisation, note taking and effective communication with internal and external teams.
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Support the compliance with all statutory reporting requirements.
Provide support to the Serious Incident and Complaint Investigators, gathering information, joining review meetings, producing timelines and supporting completion of investigation reports.
Liaise and communicate with other teams both inside and outside the organisation.
Accurate recording and inputting into system used to report and manage serious incidents and complaints.
Contribute to thematic reviews and themes and trends analysis.
Please see detailed job description for additional information.
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