Outpatients Receptionist

An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as Outpatient Receptionist.

The role involves supporting patients face to face and over the telephone. You will also have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development.

Ensure that you adhere to the Patient Administration Service standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.
Cover a range of shift patterns and sites as required by the service and it’s patients, which may include both early and late shifts.
Provide cross-cover for other staff across the service to ensure a consistent and effective service is maintained at all times.
To attend any meetings relevant to your role.
General administrative duties for the department such as faxing, filing, photocopying and distribution of mail.
Register referrals and make arrangements for clinical grading.
Arrange outpatient appointments, using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary.
Arrange transport and translation services where necessary.
Ensure all patient administration is in line with the Trust’s access policy, highlighting issues and taking corrective action where necessary, ensuring compliance with national referral to treatment time targets.

Listen to why colleagues think we are a great place to work

What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.