Assistant Head Concierge

2 weeks ago

London, United Kingdom Park Plaza Full time

**Department**: Concierge & Porters

**Job Level**:Management

**Job Type**:Full Time

**Job Reference**:REQ8199

**Date Posted**:24 March

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Assistant Head Concierge**, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. As **Assistant Head Concierge** your role is to support the Head Concierge and represent the department in their absence.

We are looking for an **Assistant Head Concierge** who:

- Has excellent interpersonal skills and ability to connect with others
- Promotes a helpful and professional image to our guests and our team
- Manages requests promptly, helpfully, politely and with a caring attitude
- Ensure a personalised five-star service is given to all guests and clients of the hotel; also be aware of the daily arrivals, including regular guests and VIPs etc.
- Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance or car services
- Who possesses a good command of English and has excellent communication skills
- Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- With previous experience as an Assistant Head Concierge or Concierge in a hotel

Benefits of working for us as an **Assistant Head Concierge**:

- Two wellness days per year, meaning all team members start with 30 days holiday per year (pro rata) - this increases with service
- Salary**:£26,750 per year**:

- Discounted gym memberships
- Access to free financial and mortgage advice
- Shift patterns shared at least 2 weeks in advance so you can plan your life around work
- Discounted hotel staff rates
- Two meals per day, every day (including days off if you wish to come in)
- Great Learning and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

**Park Plaza. Be part of it.

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