Hammerson Account Co- Ordinator

Delivering the exceptional, every day
- Our purpose: our expertise, care, technology and insight create amazing work environments, helping our

customers be exceptional every day.
- Our promise to our people: a place to work where you can thrive and be your best every day.
- Our promise to our customers: a trusted partner creating exceptional environments for your customers and

people, adding value every day.
- Our culture - our core values and how we behave:

- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if

we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of

company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for

new ways to do things better or fixing problems, going the extra mile for our colleagues and customers

and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds.

Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting

our customers at the heart of everything we do.

Job objectives and responsibilities

To work closely with the Account Management team and site based management carrying out administrative based

tasks

To Ensure all relevant documents are up to date and stored correctly in line with GDPR

To provide clear and timely communication to all within the Account on key issues that affect the business operation

Ensure that the interests of the Account are fully protected at all times and conduct yourself accordingly representing

Mitie

Main duties
- Compiling reports for the Account manager and site based Managers as required / requested
- Provide Senior Management administration support.
- Organisation and ordering of all on site uniform requirements, liaison with suppliers and arrangement of

alterations when required.
- Periodic visits to centres accompanied by a member of the Account management team
- Collating HSE information from site and ensuring all incidents are investigated appropriately and closed down

within the required timelines.
- Collating Incident reports/debriefs.
- Compile head office filing system, detailing training records, sickness records, KPI reports, minutes, Monthly

reports etc.
- Ensure all Personnel files & Performance management related documents are scanned and sent to Colleague Support. - Planning and scheduling duties, sickness and holiday onto Timegate, and all other aspects of Timegate administration. - Arranging, recording and updating Training Matrix and forward planning to achieve the Training Programme targets. - Manage and monitor the team SIA licence status and renewals ensuring all persons are compliant to legislation at all times, Liaison with Screening and Vetting Employment support services. - Updating Assignment Instructions when requested to do so, having received updates from sites, ensure AI and RA's are in date at all times. - Documenting minutes for meetings when required. - Collating weekly audit reports on all security activities within the site and present to the Account and Security Managers. - To assist in the recruitment process of all new staff for the site security team, through the approved Mitie Recruitment Portal, liaising with the recruitment team in HO - Process any officer changes correctly through all relevant teams - To assist in ensuring that all staff are site trained and have signed the Assignment and procedure Instructions, through liaison with the sites. - Take detailed notes on any issues of a disciplinary/capability nature, ensuring that Company Procedures are carried out regarding any disciplinary and appeal incidents, ensuring that HR policy is adhered too at all times and that HR have been consulted by the site - Ensure that all contractual requirements are properly fulfilled and if there is an issue or concern inform the Senior Administrator and Account manager - To develop and maintain good working relations with applicable local agencies and head office services. - To assist with management of key performance indicators and service level agreements. - Any other reasonable request from site management or Account management - Checking of all Accident and Health and Safety reports.

Person Specification
- Enthusiastic, motivational and dedicated
- Someone who takes the initiative and drives for results
- Honest, transparent and consistent
- Have a flexible approach with a “can do” attitude
- Excellent communication skills
- Able to communicate effectively and clearly at all levels within the organisation
- Excellent report-writing and analytical skills