Customer Service Advisor

7 days ago

Edinburgh, United Kingdom Search Consultancy Full time

Customer Service Advisor - Fraud
Are you passionate about Customer Service?
Our client is a Global Financial Organisation who has launched a new digital bank based in the UK. As such they have created a best in class customer service function in Edinburgh and are on the hunt for talented Fraud Advisor's to join them and lead from thefront.
Bringing a wealth of customer service experience, particularly from a banking background, you will be expected to consistently deliver exceptional customer service during their initial launch and as they grow. This position is customer focused and you willbe required to respond to fraud risks and manage fraud cases within a multi-skilled customer operations team. You will also be expected to complete a number of non-fraud tasks which will include wider customer service calls. This will be required to supportthe principle of mutli skilled teams and building what they aim to be an industry leading customer service operation.
For these roles we would expect you to have previous experience of identifying fraud within a banking/financial services or other customer facing environment.
Our client will offer exceptional training and support to ensure you have all the tools and help to succeed and afford you a number of career development opportunities across their different teams.
To be considered for this role you must be able to demonstrate the following experience and competencies:

- Experience in identifying fraud and related financial crime risks and take the appropriate steps to mitigate the risks.
- Experienced in handling fraud related queries from customers and taking necessary actions such as account restrictions etc.
- Be customer centric.
- Have excellent communication skills, both written and oral.
- Be empathetic and a problem solver.
- Comfortable working in a start-up environment.
- Have a growth mind-set.
- Be a multitasker - talk/type with the customer whilst researching resolution and maintaining customer engagement.
- Have an intrinsic passion to deliver first class service.
- Be a critical thinker - establish root cause and champion to change.
- Be a team player and excellent brand advocate.
- Have a passion to learn and self-develop.
- Have the ability to operate effectively in a virtual team working environment
If this sounds like you, then let it be you and apply.

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom WINNOVATION SERVICE LTD Full time

    As a Customer Service Advisor, you will be the first point of contact for our customers. You will provide assistance, answer inquiries, resolve issues, and ensure a positive customer experience with every interaction. Your role will be key in enhancing customer satisfaction and retention by delivering prompt, friendly, and effective support across multiple...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom LinkPoint Resources Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers. £30,000 + Private Medical + Pension + Income Protection + Great Flexible Benefits...

  • Customer Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom Staffline Branches Careers Full time

    Permanent job opportunityWe are seeking a customer-focused Customer Services Advisor to join our client's growing team based in Edinburgh. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.The salary is £25,142 per annum, plus bonus!This is a...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking** Location: Teviot House - Edinburgh Gyle Start date: Various Rate of pay: £10.63 per hour Working Hours: Monday to Friday 35 hours 9-5pm Length of contract: Minimum 6 months with good opportunity to be extended **Your role as a customer service advisor includes**: " Working in Account Opening Centre team -...

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom Candidate Source Ltd Full time

    One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Customer Service Advisors to work within the financial services sector for a major financial bank. You will beworking on an existing project supporting customers with customer service enquiries over the phone to...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Service Advisor Location: Central Edinburgh Hours: 36 hours, Monday - Friday between 0830 - 1700 Start Date: Immediate Duration: Temporary, ongoing Pay rate: £11.81 per hour We are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking** Location: Teviot House - Edinburgh Gyle Start date: Various Rate of pay: £10.63 per hour Working Hours: 35 hours. Monday - Friday 7am - 8pm on a rotational basis - will also be required to work 1 in 4 Saturday's 9am - 2pm. Length of contract: Minimum 6 months with good opportunity to be extended **Your role as...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Pertemps Full time

    Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisors on a temporary basis. Role: Customer Service Advisor Location: Edinburgh City Centre (office based, in a call centre) Duration: Temporary, ongoing Hours: Monday to Friday, 08:30 - 17:00 (36 hours) Pay rate: £14.02 per hour Start date: Immediatley...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Tate Full time

    If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with the Phoenix Group at their office in Edinburgh, provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.We are looking for someone with excellent...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking** Location: Teviot House - Edinburgh Gyle Start date: Various Rate of pay: £10.63 per hour Working Hours: Monday to Friday 35 hours 9-5pm Length of contract: Minimum 6 months with good opportunity to be extended Your role as a customer service advisor includes: ¢ Working in Account Opening Centre team -...