Acfs Professional Practice Assistant

Reference

HUL/25/0470

**Full Time Equivalent Salary (based on a 37 hour working week)**

£24796 - £25583

Occupational group

Administration/Clerical

Job term

Full Time

Appointment type

Permanent

Hours

37

Division

Children and Family Services - Directorate

Closing Date

21 September 2025

Proposed Shortlisting Date

22 September 2025

Proposed Interview Date

01 October 2025

Place of work

Lil Billocca House, Hull HU1 2RH

For an informal discussion please contact

Sarah Rennard

Contact telephone

01482 612 940

Children and Young People Service are recruiting full time 37 hours Professional Practice Assistant position, at Grade 3 level, providing a flexible, high quality, efficient and responsive business support services complying with procedures and practices to support the delivery of front line services; there is an expectation that you will cover front of house at other sites city wide, front of house provide an effective customer focussed service to children, young people their families, carers and professionals.

Post holders are based at Lil Bilocca House and will be based on the reception desk; meeting and greeting visitors for services within the SEND Hub including Childrens Disability Team and Leisure and Family Support Service (LAFSS) long with partner organisations who access the SEND Hub, therefore, resilience is required as you may deal with difficult situations with visitors face to face.

The post holder’s role involves answering telephone calls for Childrens Safeguarding which can be difficult and challenging, you to be working within an emotive and demanding working environment. Other tasks processing service requests, maintaining information, updating and retrieving information within Liquidlogic along with variety of other administration tasks.

NVQ level 3, working towards a level 3 qualification or equivalent experience of working in a busy demanding environment, good interpersonal and communication skills, proficient in the use of IT, the role can be emotionally demanding, you must be able to maintain confidentiality working within GDP Regulations.

Hybrid working arrangements are in place however you will be expected to work in the office due to the role being reception based.

At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That’s why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others.

If you value these behaviours too, we’d love to hear from you. Hull is a changing local authority and it’s a fantastic time to join us and be a key player in supporting our journey.

Why it's great to work for Hull City Council:

- A competitive salary
- An excellent pension through the **Local Government Pension Scheme** (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

Benefits of working for Hull City Council - Working for Hull City Council

Why Hull is a great place to live and work - Working for Hull City Council

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.