Order Processing Administrator
2 weeks ago
**Position: Order Processing Administrator**
**Location: Burscough, Ormskirk**
**Salary: Starting at £24,000 + Bonus Scheme**
**Hours: Monday to Friday, 9:00am-5:30pm (37.5 hours/week)**
**Contract: Full-time, Permanent**
Are you ready to start a career, not just a job? At BT Local Business (Liverpool, Chester & North Wales), we’re looking for motivated individuals to join our growing team. We’ll provide full training and support through the BT Training Academy.
**What We Offer**:
- Competitive starting salary of £24,000 plus bonus scheme
- Full training and support via the BT Training Academy
- Permanent, full-time contract
- Excellent career progression opportunities into Desk Sales, Account Management, Field Sales, and more
- Recently refurbished, modern office environment
- A collaborative and vibrant team culture with over 40 supportive colleagues
- Regular company-funded social events
- Pension contributions and healthcare cash plan
- Additional perks: free parking in the area, cycle-to-work scheme, purchase of additional annual leave
**About Us**:
BT Local Business Liverpool, Chester and North Wales is one of the most established BT partners, proudly supporting local businesses for over 20 years. As an independent company under the BT Local Business umbrella, we offer the best of both worlds: the resources of a multinational brand and the personal touch of a close-knit local team.
We’ve won multiple awards for customer service and business performance, and we’re growing fast—this is a great time to join our team.
**Role Overview - Order Processing Administrator**:
- Handle inbound calls from existing customers
- Accurately raise and monitor customer orders from start to installation
- Ensure detailed, up-to-date CRM (SalesForce) entries and order records
- Intervene and resolve order issues where necessary
- Maintain compliance with BT's ordering guidelines
Pay: From £24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
**Experience**:
- Administrative: 1 year (preferred)
Work Location: In person
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