Technical Operations Lead

5 days ago

BrusselsCapital Region, United Kingdom Endeavour Employment Solutions Full time

Are you looking for a **Technical or Operations lead** role?
- Are you able to work on a hybrid work model with 2 days per week onsite in Brussels?
- Do you have a strong development background?

Endeavour has a fantastic contract opportunity for **Technical Lead** to join a reputable client from the Telcoms sector, based in Belgium.

English speaking.

Must be able to work onsite 2 days per week.

Our client is looking for someone with excellent communication skills who will be able to use his development background and development expertise to support and guide first line team members.

The successful **Technical Operations Lead** will be part of the team that is responsible for our client’s Contact Centre Platform (CCP).

As a **Technical Operations Lead**, your role will include the following responsibilities:

- Responsible for the installation, stability, monitoring and support of the CCP environment
- Take the leading role of the operations team and guide the first line team members
- Provide technical expertise and assistance in analysing, designing, testing, developing and
- Define and setup monitoring and alerting of the CCP environment
- Define pro-active support actions
- Analyse and review enhancements and problem tickets and work with the respective PO and
- engineering teams
- Ensure a documented and tested Disaster recovery, quick failover, active/active setup
- Handle escalations
- Collaborate with cross functional teams to maintain efficiency, consistency and achieve
- successful implementations.
- Participate in all phases of project development life cycle.
- Participation in reviews, testing, acceptance, deployment and end-user support

**Required skills/experience**:

- Strong programming/development background
- Programming skills in at least one of the following:

- Java
- Shell scripting
- SQL
- Oracle
- Good Application trouble shooting /Debugging skills
- Profound analytical skills
- Ability to mentor and support team members
- Pro-active and possess a can-do attitude
- possess the ability to learn and work on changing and emerging technologies.
- Excellent interpersonal, written and oral communication skills

Please get in touch ASAP for further details or send us your CV

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