Banking - Client Services Representative

Client Services Representative JP 9708
Dublin
4 month initial contract
Hybrid - 4 days WFH 1 day work on-site
My high-profile banking client are recruiting for a Client Services Representative to work in the Dublin based offices on an initial 4-month contract with the possibility to extend the contract. This is great opportunity; Training will be provided.
Job Description
- Client Service Representative
We are seeking to recruit a talented, motivated client services representative for the Global Custody and Agency Services (GCAS) Client Service Team based in Central Park, Dublin.
GCAS Client Services is a client-facing team, responsible for consistent service delivery of GCAS products and services. The Client Service Representative role is pivotal in supporting our clients, and the business, in everything transactions and operational.The successful applicant will be capable of delivering consistent, top quality client service while complying with internal procedures, controls, and regulatory requirements in a dynamic, fast-paced environment. Acting as the client champion within the organisationyou will enhance the service proposition to clients while also helping to reduce risk and create operational efficiency. Creating a strong value proposition and developing the day-to-day client relationships.
The Client Service Representative is a key contributor in managing the GCAS book of business across Global Custody, Escrow, and IPA products. Effectively dealing with client queries to tight deadlines while being the key liaison point between clients and CoreOperations, navigating the organisation to deliver for our clients.
As a Client Service Representative your responsibilities will include:

- Build and maintain strong client relationships with new and existing clients
- Manage and resolve day-to-day client queries quickly and professionally
- Partner with clients to create a culture of trust and operational efficiency
- Prioritise enquiries effectively, differentiating between client tiers
- Act as the client champion within the organisation, ensuring service standards are met
- Manage client's expectations through effective communication
- Maintain and analyse team metrics
- Approve and analyse new onboard activity
- Maintain client mappings and rules in eTask
- Participate in management calls for escalations, updates, and highlights
- Be a key escalation point for clients and operational support partners
- Identify process gaps and weaknesses. Drive robust, scalable solutions to resolve them
- Deal with a high volume of queries, ensuring timely resolution
- Participate in client meetings and service reviews
- Escalate quickly, raising risks and issues to senior management
- Promote automated solutions for reporting and instruction to all clients
- Support management in the delivery of business and service strategy
- Collaborate with partners in Product, Sales, Account Management, Technology, Ops as required
- Effectively document risks, issues, and product deficiencies
- Attend and contribute to team meetings
- Comply with regulatory requirements and all policies and procedures
Your skills and qualifications will ideally include:

- Securities industry experience
- Excellent written and verbal communications
- Builds strong and lasting client relationships
- Track record of issue ownership, escalation, and resolution
- Solid understanding of global market settlements, payments, and FX operations
- Knowledge of Escrow and Issuer services preferred
- Experience in a client-facing role preferred
- Goes the extra mile to deliver service excellence
- Performs well under pressure, meeting aggressive deadlines
- Excellent time management and prioritisation skills
- Works well within a team
- Sound understanding of operational risk
- Ability to move the organisation to meet needs of top clients
- Good working knowledge of SWIFT messaging
- Exceptional attention to detail
- Ability to liaise at all levels of the firm and with people of differing backgrounds
If you do not hear back from us within 72 hours, please assume you have not been shortlisted this time.