Operations Assistant

1 day ago

Birmingham, United Kingdom Four Squared Full time

**Operations Assistant**

**Birmingham**

**Salary - £23,000 - £25,000**

**Monday to Friday 9am - 5pm**

**Office based role**

Four Squared Recruitment is supporting a market leading financial services organisation in the recruitment of an Ops Live Service Assistant.

**Responsibilities include some of the following;**
- Undertake the activities and tasks assigned within the Operations Department
- Liaise with other operational functions
- Liaising with third parties as required by function
- Identify and escalate any areas of risk
- Identify and escalate any operational risk incidents to Line Manager /Manager / Senior Manager
- Investigate and resolve discrepancies arising
- Escalating any discrepancies to the Line Manager /Manager / Senior Manager
- Communicate with other departments to resolve issues arising
- Provide training to colleagues
- Identify and suggest operational efficiencies to Line Manager /Manager / Senior Manager
- Project implementation
- Continuing reviews of processes and procedures to keep such up to date; and to identify and implement efficiency improvements
- Ensure line manager is appraised of all relevant issues and progress on a timely basis
- Ensure that relevant internal procedures and policies are implemented as required
- Ensure procedures and documentation produced for own areas of responsibility are complete, current and written in accordance with the company standards
- To adhere to, and maintain knowledge of, all applicable legislation, including relevant parts of the standards and policies, and the FCA Handbook.
- Perform such other duties as the Firm may request from time to time in accordance with the Contract of Employment.

**Skills and Experience;**
- Identify process improvements and make change suggestions to the Line Manager
- Ability to follow procedures
- Attention to detail
- Reliable, accurate and ability to prioritise responsibilities within deadlines
- Good organisation and time management skills
- Ability to resolve issues and or propose solutions
- Demonstrated ability to assess key risks / provide coherent reports
- Able to work flexibly; must be able to work overtime at short notice
- Good systems skills, with particular knowledge of Microsoft Excel
- Knowledge or awareness of tax (CGT, book cost etc.) (Desirable).

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