Customer Liaison Officer

3 days ago

Milton Keynes, United Kingdom Guinness Care Full time

**About Us**

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a socialor affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homesand improving services.

**About the role**

We have a full time, Fixed Term opportunity for a Customer Liaison Officer covering the **Milton Keynes**area.

As a Customer Liaison Officer, you will provide a friendly Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeownersand rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinnessand our customers.

**What we’re looking for**

We’re a customer-focused organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you’ll also have great customer service skills and a willingness to go the extra mile toget the job done.

You’ll also be able to demonstrate:

- Excellent customer service delivery, demonstrating good communication and relationship building skills.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work 'on the go’ using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
- Able to demonstrate Guinness behavioural competencies.

Desirable Experience:

- Experience of working in the housing or property sector.
- Academic qualifications in Housing and/or Tenancy Management.
- Knowledge of regulatory legislation for social housing.
- Previous budget management experience.

  • Customer Liaison Officer

    2 weeks ago

    Milton Keynes, United Kingdom The Guinness Partnership Full time

    **About the role** We have an exciting part-time opportunity for a Customer Liaison Officer to join us on a 12-mont fixed-term contract, covering Milton Keynes and surrounding areas. This is a field-based role working 28 hours per week, and you will be required to travel in and around the region. You will be part of a dedicated team of Customer Liaison...

  • Resident Liaison Officer

    5 days ago

    Milton Keynes, United Kingdom Howells Solutions Limited Full time

    Job DescriptionResident Liaison Officer - Social Housing Planned WorksBased in Milton KeynesFull time, Temp position - 5th January - MarchHourly Rate: £17.20We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned works contract within Social Housing based in Milton...

  • Resident Liaison Officer

    4 days ago

    Milton Keynes, United Kingdom Howells Solutions Limited Full time

    Resident Liaison Officer - Social Housing Planned Works Based in Milton Keynes Full time, Temp position - 5th January - March Hourly Rate: £17.20 We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned works contract within Social Housing based in Milton Keynes. It...

  • Resident Liaison Officer

    5 days ago

    Milton Keynes, United Kingdom Howells Solutions Limited Full time

    Resident Liaison Officer - Social Housing Planned Works Based in Milton Keynes Full time, Temp position -5th January - March Hourly Rate: £17.20 We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned works contract within Social Housing based in Milton Keynes. It will...

  • Resident Liaison Officer

    23 hours ago

    Milton Keynes, United Kingdom Howells Solutions Limited Full time

    Resident Liaison Officer - Social Housing Planned Works Based in Milton Keynes Full time, Temp position - 5th January - March Hourly Rate: £17.20 We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned works contract within Social Housing based in Milton Keynes. It...

  • Education Liaison Development Officer

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Harry's Rainbow Full time

    Main PurposeThe Journal of grief and responses to death (2022, p67) observes'that it can be beneficial for schools to have a 'bereavement lead, who might also be the key contact for bereaved pupils', but this does not replace the need for as many educational professionals as possible to access training'We feel it is our duty of care to offer bereavement...

  • Transport Liaison Advert

    1 week ago

    Milton Keynes, United Kingdom Pod Talent Full time

    Pod Talent are thrilled to be working with an established, international construction materials manufacturer who is looking for a Transports Liaison Coordinator to join their team in Milton Keynes. You will have to be the middle point of contact between the Customer Service Team and the transport service, taking care of the orders placed by the clients and...

  • Resident Liaison for Social Housing Refurbishments

    21 hours ago

    Milton Keynes, United Kingdom Howells Solutions Limited Full time

    A leading contractor in the UK is seeking a skilled Resident Liaison Officer to join their team for a planned housing project in Milton Keynes. The ideal candidate will develop positive relationships with residents, provide timely information, and resolve any tenant concerns during refurbishment work. This position requires previous experience with similar...

  • Client Liaison Manager

    2 weeks ago

    Milton Keynes, United Kingdom Northampton Business Directory Full time

    Package Description At The Hawthorns, we believe in supporting those who support our residents; we recognise and celebrate our hard-working colleagues, champion your career development with a range of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a talented, enthusiastic and dedicated individual...

  • EPOS Support Specialist: Client

    3 days ago

    Milton Keynes, United Kingdom Celestra Full time

    A dynamic IT services company in Milton Keynes seeks a Support Centre Analyst to serve as the main liaison for clients and internal teams. Your role will involve managing maintenance requests and coordinating service delivery to ensure customer satisfaction. Ideal candidates should possess strong communication skills and prior customer support experience....