Technical Services Team Lead

2 days ago

Birmingham, United Kingdom HCA Healthcare UK Full time

**Location**:The Harborne Hospital, Birmingham / and remote

**Permanent**

**Why join HCA’s ITG team**:
HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.

Our colleagues are dedicated to HCA Healthcare’s mission of continuously providing high quality and compassionate patient-centred healthcare. The ITG team are a vibrant, innovative, mission focused team who have a strong focus and commitment of maintaining the strong culture we have here. We aim to promote from within (and do so 40%+ of the time) and therefore harness and invest in the talent we have.

Above all else, we are committed to the care and improvement of human life and how the work we do makes that possible. Come and join us

**About the role**:
This Technical Services Team Lead role sits within our Information Technology Group (ITG) which develops and manages all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.

This role will be looking after our brand new hospital in Birmingham, it is a pivotal role in getting our hospital set up and it’s a unique chance to be there at the stand of this new and exciting journey and in building out a team.

You will sit within the wider HCA ITG team based in London, and as HCA look to increase our effectiveness and maturity in technical management this will be a key role in helping us achieve those aims, both in contributing to our day-to-day management activities and future improvements.

**About You**:

- Experience in leading / mentoring a team, helping the team develop in areas needed and ensuring the very best services is delivered to our colleagues and patients
- Technical experience in first-line vendor support and management (speaking with vendors to trouble-shoot the installation and support of technical products). (Some familiarity with Technology procurement/contracts experience greatly preferred).
- Hands-on technical experience in deploying and supporting hardware, specifically; Enterprise level PC / laptop / tablets / PDA devices; healthcare industry-standard display products; enterprise-level print/imaging, barcode scanning technologies
- Experience in deploying and supporting Mobile and Device technologies, specifically including Mobile computing power systems, Cellular/Mobile computing technologies, Mobile Device Management (MDM)
- A Customer-first service mentality and personal orientation
- Analyses mindset advising on scope and options for continual operational improvement

**Why join HCA Healthcare UK**:
HCA Healthcare is the country’s largest provider of privately funded care with 800,000 patient interactions every year.

From pioneering complex care, urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships. HCA is the only private hospital group able to invest over £500 million in the latest treatments, technology, techniques and medication.

At HCA we put our patients first and affirm the unique worth of each individual. Exceptional healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other.

LI-KC1

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