Administrator

7 days ago


Derby, United Kingdom 2fawcett Recruitment Full time

2fawcett are recruiting for a **Customer Service Administrator** to join our client in **Derby** on a **full-time, permanent** basis.

**Responsibilities**:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with other team members to resolve customer issues and ensure customer satisfaction
- Stay up-to-date on product knowledge to effectively address customer inquiries
- Process orders, returns, and exchanges according to company policies and procedures
- Identify opportunities for process improvement and provide feedback to management
- Manage complaints to avoid escalation

**Skills**:

- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and composed in challenging situations

INDC

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: In person


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