Client Care Team Leader

17 hours ago

Sheffield, United Kingdom Peak Vets Sheffield Full time

**Job Title**:Client Care Team Leader (Reception Team Leader)

**Salary**:£26,332.80 per annum

**Location**:Peak Vets, Sheffield

**Job Type**:Full-time, Permanent

**Hours**:40 Hours per week.

**Shift Pattern includes**: Monday to Friday: between the hours of 7.45 - 21:00,

Saturdays: 8.30 -16:00 and Sundays 9:00 -13:00.

**Are you prepared for an exciting new challenge? Do you possess experience in leading and inspiring a team?**

Peak Vets is offering an exciting opportunity for a Client Care Team Leader to join our fantastic team

This role provides you with the chance to lead by example and boost the morale of your colleagues.

It's a great opportunity for those who wish to make a meaningful impact in a workplace that values their skills and contributions.

**Your role and responsibilities**
- Continually monitor and respond to client feedback, action any suggestions to improve our service
- Define, develop, implement, and communicate our client service standard and policies and procedures to ensure optimum service is always given
- Demonstrate positive leadership by always leading by example, motivate and boost employee morale
- Execute good telephone techniques, keep accurate records of discussions or correspondence with clients
- Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint
- Be a presence within reception, led by example by engaging with clients and their pets
- Ensure that all other staff members follow your lead in building relationships with clients
- Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
- Enforce housekeeping rules, including how the reception team present themselves to customers.

**Personal Specification**
- Must have experience in the veterinary industry
- Leadership skills and experience are greatly desired
- An energised, professional person capable of creating strong bonds and understanding between the Client Care and clinical teams
- Must be resilient
- A genuine passion for client care and animals

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About Us**

We are a RCVS accredited, small animal veterinary hospital based in Sheffield, South Yorkshire, on the doorstep of the magnificent Peak District.

We aim to provide high-quality but affordable veterinary care from our team of experienced vets, several of whom have or are studying for RCVS certificates in surgery, medicine, ophthalmology, dermatology and imaging.

Peak are renowned for our friendly welcome and team spirit.

  • Team Leader

    3 days ago

    Sheffield, United Kingdom Progressive Care Full time

    LEARNING DISABILITIES - TEAM LEADER 1 x Day shift Team Leader 2x Night shift Team Leader **Do you have experience in working within health and social care, but looking for a new and exciting challenge?** Location: Sheffield **Job Types**: Full-Time 42hours Days - 2 week rolling rota (12hour shifts with alternative weekends off) Nights - 12hour shifts...

  • Children's Team Leader

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Progressive Care Full time £45,000 - £55,000 per year

    **Children's Team LeaderAs a national leader in Social Care for over 25 years, we are committed to innovation, excellence, and making a real impact. Our nurturing and empowering culture allows us to deliver exceptional services through our highly skilled, committed, and multi-disciplinary teams.We Offer a Range Of Services, Including· Family Assessment·...

  • Team Leader

    7 days ago

    Sheffield, United Kingdom Exemplar Health Care Services Limited Full time

    **Position**: Team Leader **Care home**: The Lodge **Location**: Swallownest, S26 4WB **Contract type**: Full time, 36 hours per week, Must be flexible, Days **Rate**: £12.77 **Care home CQC rating**: Rated 'Good' by CQC **If you’re an experienced Health Care Assistant looking to take your next career step, we have the role for you.** Our Senior Health...

  • Childrens Home Team Leader

    3 weeks ago

    Sheffield, United Kingdom Progressive Care Full time

    As a national leader in Social Care for over 25 years, we are committed to innovation, excellence, and making a real impact. Our nurturing and empowering culture allows us to deliver exceptional services through our highly skilled, committed, and multi-disciplinary teams.We offer a range of services, including:Family AssessmentChildren’s Residential16+...

  • Housekeeper Team Leader

    1 week ago

    Sheffield, United Kingdom Cottage Team Full time

    **Job Summary** **Duties** Lead the housekeepers to - Ensure all cottages are cleaned and presented according to company standards and process; - Investigate and report any maintenance issues that cannot be completed by the team - Follow your high quality performance of cleaning tasks such as dusting, sweeping, mopping, and vacuuming - Change linens and...

  • Care Team Leader

    1 week ago

    Sheffield, United Kingdom Anchor Hanover Full time

    Hour : 42 Salary per annum : £31,888 (£14.56 per hour) Shift pattern : 8pm to 8am. Rota will be a rotating fixed pattern : Week 1 is Wednesday, Thursday and Friday. Week 2 is Monday, Tuesday, Saturday and Sunday. Are you fuelled by a genuine passion for bringing joy to those in need of care? If you're equipped with the right expertise and eager to embark...

  • Team Leader

    4 days ago

    Sheffield, United Kingdom Optima Health Full time

    **Job Title**: Team Leader **Location**: Sheffield S9, based near Meadowhall with good transport links **Salary**: £23,500 - £25,000 **Contract Type**: Permanent **Hours**: Full time, Monday to Friday **About Us**The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three...

  • Care Leader

    2 weeks ago

    Sheffield, United Kingdom Buckingham Care Home Full time

    **Job Summary** **Duties** - Supervise and support the care team in delivering exceptional care to residents. - Develop, implement, and review individualised care plans tailored to meet the needs of each resident. - Ensure compliance with all regulatory requirements and organisational policies. - Conduct regular assessments of resident needs and adjust care...

  • Team Leader

    5 days ago

    Sheffield, United Kingdom cairn home Full time

    Team Leader to leader a team, medication trained but no essential Ensuring residents care is maintained **Benefits**: - Company pension - Discounted or free food - Employee discount Work Location: In person

  • Care Team Leader

    1 week ago

    Sheffield, United Kingdom Anchor Hanover Full time

    A leading care provider in Sheffield is seeking a Care Team Leader to oversee shifts, manage staff assignments, and ensure high-quality care for residents. The role involves collaboration with the Deputy Manager, conducting medication procedures, and compliance with regulatory standards. The ideal candidate will be passionate about uplifting residents'...