Administrator

Job Introduction
We are looking for an enthusiastic motivated Administrator to play a vital part in delivering impeccable customer service to our service users for HCRG Care Group. This full time role of 37.5 hours offers a working pattern from Monday to Friday.

You will focus on delivering impeccable customer service to our staff and service users and continuous improvement using technology and innovation to really make our service users and staff feel the difference.

Main Responsibilities
- Your days will be varied and task-orientated including first line service for patients and carers/families of the district nursing team.
- Maintain an accurate message recording system and word processing of confidential and often highly sensitive information.
- Completing documentation for referrals as requested, preparing relevant documentation for district nursing staff, collection, collation, and input of data onto information systems and databases.
- General photocopying, scanning, and filing of confidential and non-confidential information
- Updating information as necessary on patients medical notes
- Stock ordering for the office and District Nurses supplies.
- Data Quality work through our patient system.
- Booking and cancelling clinic appointments via phone with patients.

You will have a good all-round basic education, administrative experience in a busy, customer facing environment. You will also need to be confident using IT systems and be able to demonstrate working knowledge of EMIS and Microsoft Office packages i.e. Outlook, Word, Excel.

About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
At HCRG Care Group we offer more than just a job. We want to give back to our hard working employees. As a member of our team you will have access to exclusive rewards and benefits including:

- £20,500 FT (with group pension)
- The opportunity to upskill your learning and development with access to our apprenticeship schemes, training courses and professional qualifications lead by our TLE team who were rated 'Outstanding' by OFSTED.
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
- Free tea, coffee and milk at your base location