Contracts Administrator

**Purpose**:
Provide excellent standard of administrative support, effectively maintain and improve procedures to track and progress enquiries from initial contact to resolution and progress orders to contracts.

**Responsibilities & Accountabilities**:

- Provide proactive assistance and support to the commercial team.
- Manage the commercial inbox, responding to commercial queries or directing enquiries as necessary.
- Accurately process all allocated orders and logs in Stark’s customer management system (CRM) and management information systems as necessary.
- Ensure quality of sales orders/contract processing is of the highest standard: timely, accurate and comprehensive.
- Identify issues with and errors in order data and if unable to resolve, escalate internally as necessary.
- Adhere to all commercial service level agreements, processing and responding to orders and queries within defined timelines.
- Progress and support a range of commercial projects including but not limited to: development of and transition to an online commercial platform, automation, monitoring processes and identifying refinements and improvements.
- Create new and manage existing monitoring statistics reports within Microsoft Excel.
- Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate.
- Provide consistently helpful, efficient and courteous support to customers and colleagues.
- Demonstrate ownership of tasks, activities and projects and use initiative.
- Manage and maintain accurate and up to date paper and electronic files in centralised folders.
- Undertake methodical administration and clerical duties as required.
- Assist in the creation and maintenance of training materials, support documents and procedures.
- Participate in regular training/ learning activities to maintain and develop skills and knowledge.
- Adhere to all Stark policies, procedures and working practices.
- Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
- Any other reasonable duties as required.

**Competencies/Skills**:
Behaviours:

- Identify areas of improvement across existing processes such sales orders, maintenance required, logging enquiries etc.
- Consistently professional, confident and calm even in challenging situations.
- Demonstrate a customer focused approach; and an expectation of others to do likewise.
- Supportive and helpful team player with a flexible and positive attitude.
- Proactively share knowledge, skills and experience with others to increase team performance.
- Deliver a high volume of quality work on time.
- Strive to get things right first time.
- Strive to meet objectives and improve performance.
- Highly organised with good attention to detail.
- Prioritise work well.
- Work effectively and responsibly without close supervision.
- Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.

Communication & Interpersonal Skills:

- Articulate, professional and clear verbal communication skills.
- Present information clearly and in an engaging way.
- Good interpersonal and rapport-building abilities.
- Precise and appropriate written communication skills.
- Good telephone manner.
- Good listener; can understand the needs of customers and colleagues.

Technical Skills & Knowledge
- Highly accurate data inputting skills.
- Administration experience gained within a technical environment.
- Strong problem-solving and analytical abilities
- Keep up to date with advances in business area, new methods and ways of working.
- Strong administrative and organisational skills.
- Intermediate knowledge of Excel, Word and Outlook.
- Confident and accurate use of departmental computer systems/databases.

**Performance Measurement**:
Your performance and development in the role will be discussed with you in a quarterly Personal Development Review (PDR) meeting and on a more in-depth basis annually. Your performance will be measured by:

- assessment of achievement of personal and team objectives
- assessment against competencies defined in this Job Profile
- ‘360°’ degree feedback will be obtained from line manager, other selected managers, colleagues, third parties and stakeholders (both internal and external) as appropriate

**Performance Measurement**:
This job profile including reporting lines and job title will be reviewed regularly and will be changed as and when necessary in accordance with business requirements.