Facilities Technician

7 days ago

Cambridge, United Kingdom Cambridge University Press & Assessment Full time

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

As a Facilities Technician, you will be at the heart of the action, working in a fast paced environment collaborating with other teams constantly. You will have the opportunity to progress and grow in your career, learning new skills and expanding on currentskills. The role of Facilities Technician requires great customer service skills, facilities a keen eye for detail, sound IT skills and adaptability, so if this sounds like you then read on.

**The Role**
- Providing a consistently high level of customer service through facilities services
- Ensuring all room services are managed including room set up, daily checks, restocking and fault investigation of rooms and equipment (both IT and non-IT)
- Ensure helpdesk reactive calls and general building works are prioritised and proactively managed to ensure minimum downtime
- Supervise and collaborate with external contractors as required, ensuring all relevant information and work permits are checked

**About you**

You will need to have a 'can do' attitude; committed and motivated to provide 100% customer satisfaction.

**_Qualifications_**_ - _NVQ L2 in Customer Service and First Aid qualification are advantageous, but not essential.

**_Skills - _**IT Skills - Microsoft Office/Internet, High attention to detail.

**_Experience -_** working in customer services, facilities or a support service environment

The key to our work is our colleagues, whose shared commitment enables us to have an ever-greater impact. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for.And because our impact is amplified when our people are empowered, we give everyone the opportunity to develop in their own way. Whether you want a career that's linear, or want to follow your own path, we'll support you, and help give you the resources andtraining you'll need to be bold and take ownership of what you do.

**Benefits**

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

- Generous contributory pension
- 28 days annual leave, plus bank holidays
- Annual performance related bonus and increases (discretionary)
- Employee discount and cash back scheme at 2,500 retailers
- Cycle scheme
- Season Ticket Loan
- Subsidised staff restaurants
- Support for professional qualifications
- Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

**For further details and to apply, please visit our website.

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