QA Manager

**The Opportunity**

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complexproblems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

- Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains.
- Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive.
- Want to continue to grow professionally. We encourage you to grow and be the best version of yourself.
- Care about sustainability? We want to be better for our people, environment, and society.
- Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too.

**The Role & Responsibilities**

Work with each functional Head of Risk on the Division’s risk to oversight, review and report on the Division’s risk management activities. The Quality Assurance Manager will operate a program of regular checks and more broadly based thematic reviews totest the standards of risk management, compliance with Regulatory frameworks, Risk Appetite, Risk Policies and Procedures as well as the effectiveness of risk controls operated. The role is reporting to the Risk Director, Risk Management, principal interfaceswill be with the 1st Line Risk teams.
- Operate the Risk Quality Assurance Framework, to support embedding of the Risk Management Framework. The scope extends across Conduct, Compliance, Financial Crime, Credit and Operational Risk.
- Execute a scheduled program of regular sample checks and controls testing, ‘deep dives’ as well as more broadly-based thematic reviews - working in conjunction with the functional Risk Heads. Reviews will cover the Division’s activities as well as thoseof internally and externally Outsourced Service Providers.
- Prepare written reports on reviews undertaken and report findings and recommendations to the Commercial Divisions Risk Committee - agree required remediation actions and follow-up on progress to ensure items are closed. Maintain an accessible and transparentaudit trail of activities and reviews.
- Provide advice and guidance on activities and controls requiring improvement as well as any associated resourcing and training needs.
- Support the Self-Assessment review and reporting process.
- Input to the development, review and maintenance of the Risk Management Framework - in particular: Asset Class Policies; Risk Policies and Procedures; Risk Appetite metrics; Key Risk Indicators; and MI reporting.
- Monitor outputs from risk reports to inform on trends and areas for assurance checking.
- Contribute to the oversight and review of Intermediary Brokers - support bespoke reviews of the most significant Brokers when required.
- Contribute and advise on product development as required.
- Input to risk-related project work as required, including due diligence on business and portfolio acquisitions.

**The Person**
- Risk or audit qualification preferable
- Background in QA / QC processes regarding all areas of Risk including Credit, Conduct and Compliance, Operational and Financial Crime.
- Audit, assurance, risk consultancy or training background an advantage
- Strong experience in the Commercial Mortgage Sector preferred.
- Experience of Credit Underwriting
- Sound knowledge of Quality assurance processes and gap analysis.
- Ability to translate findings into constructive solutions
- Ability to produce meaningful, concise reports at committee level.
- Knowledge of Regulatory Frameworks - notably MCOB and SYSC.
- Knowledge of Risk Policies
- Excellent customer service, presentation and negotiation skills with both internal and external parties.
- High level of Computer proficiency (good knowledge of MS Office suite - Excel, Word, Power-Point, with relevant analytical software)
- Good Understanding of risk and risk-related concepts
- High level of numeracy and analytical skills
- Be familiar with key risk indicators, linking these to risks and controls
- Able to work under pressure and to tight deadlines
- Accuracy & Attention to detail
- Professional and well presented