Control Room Operator

3 days ago


Coventry, United Kingdom Secureassist Security Systems Ltd Full time

Secureassist Security Systems Ltd operates throughout the UK and overseas, specialising in the design, installation, maintenance and monitoring of Intruder Alarm Systems, Video Surveillance, and Access Control.

We are independent specialists providing a wide range of solutions for both residential and commercial sectors.

We are currently looking to increase our team that work in our Operations Room in Coventry as the business continues to expand. We have an amazing opportunity to be part of a team, operating on a 12 hour shift pattern, with experience on both day shifts and night shifts to ensure a well-rounded knowledge of the job and the individual client requirements.

We operate 12-hour shifts which will be either **07:00 pm to 07:00 am**and **07:00 am to 07:00 pm**. As the business operates 365 days per year, 24 hours per day, there will be the opportunity to pick up overtime when there are holidays within the business, for example. The Operations Room is open during all holiday periods meaning that our team is expected to attend shifts through these periods.

No previous experience is necessary as full training will be provided, however good computer knowledge would be beneficial and a good telephone manner is essential as much of our communication is completed over the phone or through electronic means.

Your main role will be the checking and monitoring of systems including Video Surveillance cameras and Intruder Alarm Systems. Through interrogation of these systems, you will manage events that arise and ensure that all required parties are made aware and you will manage the event though until resolution.

Other aspects of this role will include answering of phones and intercoms for the company and for clients, handling of false and confirmed alarm activations, liaising with the Alarm Receiving Centre (ARC), Security Teams, Client staff, and clients directly. There will some basic administration tasks required to ensure our systems remain up-to-date at all times, and remote management of client systems where required.

**Job Types**: Full-time, Part-time, Permanent

Pay: From £27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: 2HC-25-OPS-7_2



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