Estate Officer

Applications are invited for an Estate Officer with the Reserve Forces and Cadets Association for Northern Ireland (RFCA NI). This full time Crown Service (Civil Service grade HEO equivalent) post is available for an immediate start.

**RFCA NI**

RFCA NI is one of 13 autonomous arms-length bodies of the Ministry of Defence (MOD) with Crown Status. The RFCA NI’s role is to provide first-class support to tri-service reserves and MOD-sponsored cadet forces across Northern Ireland.

**The Role**

The RFCA NI Estate Officer plays a significant role in assisting the oversight and support of the management and assurance of Hard and Soft FM services in support of users of the Volunteer Estate, including Reserves and Cadets.

The successful applicant will have good inter-personal skills and experience of working with customers to identify and quantify needs in a Hard FM environment.

The post holder will be required to work a 37 hour week (excluding lunchbreaks).

**Salary and Benefits**

**Requirements**:
**Application and interviews**

Applications should comprise:
**Our Responsibilities**

We are responsible for:

- Providing regional advice on behalf of the UK’s volunteer reserve forces and cadets.
- Working with the Royal Navy, Army and Royal Air Force to deliver support to the reserves and cadets against Service Level Agreements.
- Establishing and maintaining links within the Northern Ireland community.
- Delivering employer engagement on behalf of Defence.
- Managing the volunteer estate through the maintenance and support of reserve training centres, cadet centres and training areas.

**JOB DESCRIPTION**

**Estate Officer Grade**:EO **Department**: Estates **Reporting To**:Estate Manager **Location**: 25 Windsor Park, Belfast, BT9 6FR
**General Description of Role**

The RFCA Northern Ireland Estate Officer plays a significant role in assisting the oversight and support of the management and assurance of Hard and Soft[1] FM services in support of the users of the Volunteer Estate, including Reserves and Cadets. The role will include liaising with site contacts, assisting in contract assurance, facilitating site meetings and works and vehicle fleet management.

Reporting to the Estate Manager, the Estate Officer will be expected to work closely with customers, industry partners, CRFCA and other stakeholders on a day-to-day basis to assure delivery of Hard and Soft FM services to the estate enabling it to be utilised to its fullest extent. This will include the oversight and support of all aspects of the delivery of day-to-day Hard and Soft FM services and undertaking assurance of maintenance/Billable Works and acting as a point of contact to ensure customer needs are met.

The Estate Officer will be expected to deputise for the Estate Manager as required.

**Principal Areas of Accountability, Tasks and Duties**

**1. Leadership and Management**:
a. Carry out line management duties ensuring that staff effectively meet their objectives and achieve their professional goals.

b. Ensure direct report is compliant with mandatory training requirements appropriate to their role, including continuous professional development.

c. Demonstrate a personal commitment to the aims and objectives of the RFCA.

**2. Communication/Engagement and Stakeholder Management**:
a. Act as point of contact for their area of responsibility, proactively addressing internal and external stakeholders’ concerns and issues, ensuring they are effectively addressed and/or escalated. Ensure all stakeholders are kept informed of the status of the concerns and issues raised.

b. Develop and maintain open, honest and collaborative working relationships with customers and industry partners.

c. Ensure customers remain fully informed on all aspects of service delivery.

d. Ensure compliance with CRFCA and RFCA corporate approaches.

**3. Programme management**:
a. Support the adoption of a programme management approach, including working closely with the Estate Manager, customers and industry partners in respect of Billable Works projects, supporting the development of the Statement of Need and assurance of completed works.

b. Support the review and monitoring of progress of Billable Works, escalating any issues using the respective Early Warning, Recompense Events, Supplier Non-Performance, Defects, and risk management processes.

c. Work with customers to identify future requirements to support the development of future Billable Works plans.

**4. Contract/Performance Management, Reporting and Assurance**:
a. Carry out the delegated assuranceduties and responsibilities on behalf of the Estate Manager, working closely with the industry partners on the preselected Hard FM works orders and tasks, to include Work in Progress, Retrospective Audits, PPM, Grounds Maintenance and Asset File Checks, as required under Practitioner Guide EM02.

b. Ensure Health and Safety compliance of Hard FM industry partner deliverables in accordance with SFG20 a