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IT Service Delivery Manager

3 weeks ago

London, United Kingdom LinkPoint Resources Limited Full time

**_£40,000 - £50,000 dependent on experience / Hybrid - 1 day from home _**

**IT Service Delivery Manager’s Core Duties**
- Manage a team of 7-10 Service Desk and 3rd line engineers based in the UK and India
- 70% hands on IT Management duties and 30% service delivery management
- Oversee and service key account contracts to ensure customer satisfaction and retention
- Monitor performance of information technology systems to determine cost and productivity
- Provide IT support for some key technologies and project managing
- Consult and build relationships across key customers, defining SLAs, gathering requirements, analysing day-to-day service, providing feedback and analysis or capturing delivery issues
- Hit the ground running to ensure exceptional IT management of the team and customer satisfaction across service delivery

**IT Service Delivery Manager’s Key Experience**
- Experience managing a small IT team (7-10) some based overseas
- Experience with ITIL Service desk monitoring, assigning tickets, managing escalations and working to defined SLA’s, including service desk reporting
- Experience leading IT projects, from design to deployment of new systems and services
- Experience working in a service delivery, multi customer environment role (Managed Services)
- Commercial awareness and contract management
- Experience rolling out IT infrastructures across various technologies
- Understanding of how procurement strategies can influence delivery of services and projects
- Knowledge and experience of operational management, managing teams and personnel
- Solid experience of change management processes
- Ability to help define IT infrastructure strategy and architecture
- Experience assessing vendors and develop test strategies for new hardware and software
- Experience troubleshooting hardware and software issues for 3rd line support
- Experience producing business analytics reports for clients

**IT Service Delivery Manager’s Key Skills**
- Bachelor’s degree in IT, Computer Science, Information Systems, or equivalent experience
- 2-5 years of experience working in IT operations as an IT Manager
- ITIL v4 Specialist certification as a minimum
- Strong technical knowledge of Servers, SAN’s, networking and data storage
- Firm grasp on IT infrastructure operations, processes and best practices (e.g ISO27001)
- Excellent project management skills and strong ability to prioritize
- High level of oral and written communication skills
- Strong client focus with the ability to operate at all contact levels
- Highly motivated self-starter, with great attention to detail and loves being part of a team

**_Are you enthusiastic about the IT Service Delivery Manager _ _job? Send us your CV in word format today_