Senior Employee Benefits Coordinator

Job Advert

**Senior Employee Benefits Coordinator (Group Risk)**

**The Role**:Senior Employee Benefits Coordinator

PIB Group are now looking for a Senior Employee Benefits Coordinator to join our growing employee benefits team, the key purpose of this role will be to provide Group Risk support services to a portfolio of clients and to assist with the co-ordination of client work in line with internal processes and compliance requirements.

You will be responsible for the day to day support and administration of a range of client activity including supporting the consultants with the processing of scheme renewals, rate reviews and ad hoc queries. You will also be responsible for providing support to advisers and the client facing team with meeting and report preparation, obtaining quotes, administering new business and keeping client records and databases up to date within internal service level agreements.

**Responsibilities**:

- Responsible for the day to day support and delivery to allocated clients including the administration of client renewals and general requirements
- Support Consultants with the processing of scheme renewals and rate reviews in line with internal processes
- Build effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication
- Provide proactive support for ongoing client services and project-based work
- Provide support to advisers and the client facing team with meeting and report preparation, obtaining and checking quotes and administering new business in line with compliance requirements
- Management of workflow within agreed internal service level agreements and processes
- Provide ad hoc support to day to day client queries, resolving or escalating as necessary
- Produce work to a high level of quality and accuracy
- Management of claims where appropriate
- Accurate completion of internal systems and databases to ensure maintenance of client records in line with compliance requirements
- Provide support in the preparation of employer/employee communication material (including Powerpoint and Prezi presentations and booklets text)
- Be a positive advocate and role model in the development of internal best practice and continuous improvement
- Develop knowledge of wider employee benefits products and the market including internal and external training and, where agreed, qualifications
- Mentoring and training of less experienced colleagues to support their development
- Sharing of knowledge and cascade of useful information to the wider team as appropriate
- Quality checking of colleagues’ work to ensure accuracy

**Experience**:

- A minimum of 3 years’ experience in the Employee Benefits industry
- Experience dealing with various schemes and projects including, scheme renewals, market reviews etc.
- Excellent technical knowledge
- Highly organised and strong administrative skills with ability to prioritise own workloads and work to deadlines
- Ability to produce work of high accuracy and quality
- IT Literate - MS Word, Excel and Outlook
- Ability to establish and maintain relationships with internal and external stakeholders
- Mentoring and training to support development of less experienced colleagues

**Further information**

As well as a competitive salary we offer the following benefits - Private Medical Insurance cover
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there ar