Digital Communications Officer

Job description

This role will be pivotal in contributing to FEI’s communications strategy, focusing on high-quality content creation across social media, personal stories and other written, designed and video formats.

**Scope of the role**:
The Digital Content & Communications Officer is responsible for creating content across FEI’s communications channels, inspiring individuals organisations alike to get involved in the face equality movement.

There will be freedom for creativity and trying out new ideas, with a focus on personal development through training and ongoing support by working closely with the Campaigns Manager and the wider team.

With a remote team working across the UK we are committed to providing flexible hours, but there must be crossover on Monday-Thursday mornings to align with the other team members.

**About Face Equality International**:
Face Equality International works to mobilise an alliance of Non-Governmental Organisations (NGOs), charities and support groups to further the campaign for ‘face equality’.

Our vision is to build a world of equity, dignity and inclusion with and for anyone with an appearance affecting disfigurement or difference. By supporting a global community of organisations and individuals alike, we grow their capacity to champion face equality.

We run award-winning research and campaigns, together with partners such as Sephora UK. With plans to present at the United Nations in 2025, this is a hugely exciting time to be joining our small but mighty team.

**Responsibilities**
- **Social media** - Written, graphic and video content to be produced to support FEI’s mission. With the support from the Campaigns Manager, the Communications Officer will lead on developing engaging content to amplify the voices of the facial difference community. Accessible content standards are essential.
- **Graphic/video editing -**Using tools such as Canva or CapCut to create and edit content.
- **Website updates** - All FEI staff have access and responsibility to collectively update our WordPress site in line with their role.
- **Copywriting** - Creating content for social media primarily with the addition of blogs and other written marketing materials on occasion.
- **Engagement** - Community management and engagement via online channels, including influencer outreach.
- **Monitoring and evaluation** - using analytics to track impact.
- **Ad hoc tasks**: Supporting the team with ad hoc administrative and communications duties as requested. Member meetings and events on occasion may be required outside of normal working hours.

**Past experience**:

- Experience of producing content for digital channels is essential.
- Experience of copywriting is essential.
- Experience of design programs such as Canva or Photoshop is essential.
- Experience/knowledge of the social justice and equality movements, particularly those devoted to the disability and disfigurement community, is desirable but not essential.

**Knowledge and skills**:

- Excellent communication skills - both written and oral, and the ability to communicate to our diverse global audience with care and professionalism.
- Good interpersonal skills in order to collaborate with volunteers, staff, members and our wider community.
- Good knowledge of brand guidelines, tone of voice, and adhering to overarching strategy.
- IT literacy - knowledge of Word, Excel and PowerPoint are essential.
- Knowledge of website, social media and newsletter content management systems.
- Ability to work to tight deadlines, and to prioritise workload.
- Attention to detail and good organisational skills.
- Willingness and enthusiasm to learn, and grow as the face equality movement does.

We would particularly welcome applicants with personal experience of disfigurement/facial difference and from other minority backgrounds.