Sales & Reservations Coordinator (Maternity Cover)

Sales & Reservation Coordinator

MATERNITY COVER OPPORTUNITY

The position is **fixed term for 10 months**.

Job Desccription

Glendola Leisure Group is one of the UK’s leading Family-Owned private Hospitality Companies that own and operate Hotels, Pubs, Coffee Roasteries, Restaurants & a Brewery in London, Glasgow, Edinburgh and Belfast.

Our portfolio is an eclectic mix from the Worlds End, Camden to high end steak restaurants such as Alston, our own coffee roastery and brew pub and the well know Waxy O’Connor’s, a rambling multi-level Irish Bar.

We are now recruiting a Sales & Reservations Coordinator, supporting Scotland, London and Belfast.

The Sales & Reservations Coordinator will oversee and execute reservations, group bookings and event bookings across the region as required with a view to maximising bookings in all units to achieve budgeted revenue. Regularly optimising all bookings with continuous improvement of yielding of tables, spaces and private hire areas whilst ensuring clear and open communication between customers and the venue ensure efficient delivery that goes above and beyond expectation on customer experience. Specific responsibilities will include:

- Respond to all online and telephone customer enquiries for region in a timely manner
- Ensure all promotional packages are correct and promoted at the point of enquiry
- Regularly discuss bookings and customer requests with the local operational teams to ensure customer satisfaction and smooth running of bookings
- Direct any additional or specific requests the local operational teams, tracking all customer communications
- Ensure effective communication to all customers regarding key booking issues such as cancellation policy, pre-order process, deposit requirements
- Ensure customers are correctly guided through their booking in a timely manner
- Ensure a consistent programme of customer after care to collect feedback on guest experience
- Escalate any customer complaints to the appropriate operational team
- Using guest booking notes, increase sales through identifying needs. For example, upselling champagne to a special birthday celebration
- Identify opportunities to cross sell Glendola Leisure businesses. For example, in the event one venue is fully booked, encourage booking at another venue.
- Recognise opportunities to increase sales and utilise systems to convert leads into confirmed bookings
- Where appropriate work independently and with third parties to increase function bookings such as stag and hen events, birthday parties and celebrations
- Provide updates to the local operational teams on any system changes
- Attend training on booking systems, developing a deep understanding of their capability.
- Provide frequent reports to operational teams and Senior Management team on bookings in a timely manner
- Work cohesively with the Central Sales team based in London, Edinburgh and Glasgow to deliver excellent customer satisfaction as a team
- Support the wider Central Sales team with the wholesale retail sale of Gordon Street Coffee, our small batch coffee producer and roastery.

The role is Thursday - Monday (37.5 hours per week) working in our Glasgow office. Usual hours will be 10am - 6pm Thursday, Monday, 11am - 7pm Friday, Saturday, Sunday. There may be a requirement to visit individual units from time to time. Working with Glendola Leisure you will receive the following benefits:

- 20% staff discount at all our bars, restaurants and hotels
- Inclusion in our company service charge distribution
- Salary of £27,700 OTE (£24,000 basic salary, £2,700 service charge distribution, £1,000 bonus opportunity)
- Wagestream - no long waits until payday, access your pay when you need it
- Development opportunities as part of our wider Group Sales Team

If you are ready to be a part of one of the hospitality industry’s biggest success stories, it’s time to apply.

**Job Types**: Full-time, Fixed term contract

**Salary**: £27,700.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Flexitime
- Weekend availability

Supplemental pay types:

- Performance bonus

Work authorisation:

- United Kingdom (preferred)

Work Location: In person