Outreach Officer

2 weeks ago

London, United Kingdom Sovereign & Bale Full time

Outreach Officer

Office based/outreach/hybrid

Salary £27,000

The role exists to recruit clients to our programmes, both through the generation of referrals frominterestedthirdparties andthroughmotivatingindividualpotentialclientsto applyfororenrol on a programme. A conscious by-product of this role will be the buildingor enhancing, then maintaining, of relationships with relevant referral sources based on the medium term target client profiles and programme geographies.The primary relationship focus will be on Public Sector, 3RD Sector and Commercial providers, plus intensiveteam-working with Contract Managers and TET Operations - Admin and Employment Consultants.

**Responsibilities**:
Responsible to own and achievea high volume weekly target for referring learners onto non-mandatory programmes, willing to undertake business development and recruitment of referral sources as well as learners
- Recruitment of clients onto programmes to meet agreed programme targets,in accordance with eligibility requirements
- Tak eownership for all referral source engagement activities associated with client recruitment, including identifying and mitigating risks
- Work with the delivery teams to fully understand each programme, its targe tclients (eligibility), aims, targets, deliverables, geography and payment systems
- Develop relationships with a broad [portfolio of referral sources, from DWP, Local Government, Education Sector, 3rd sectorand other commercial providers, being very aware of both immediate transactions and potential partnerships
- Implement ongoing contact schedules, planned in advance where possible for maximum scheduling efficiency, to ensure adequate coverage of relevant referral sources
- Ensure full and accurate record keeping of all client and referral sources
- Agree and implement reporting mechanisms to ensure targets are measured and achieved, including regular(weekly and monthly) reporting and validation of performance against KPIs and other measures
- Timely and helpful responses to enquiries from referral source and end clients

Knowledge/Experience
- Significant, proven experience of developing productive relationships with third parties at a business level
- Demonstrableability to interact with senior levels within a variety of organizations required
- Demonstrableability to motivate and enthuse individual unemployed clients who may lack motivation and/or confidence to secure employment unaided.
- Previous experience of dealing with government departments and/or complex contracting arrangements an advantage
- Knowledge of welfare-to-work within a UK context an advantage
- IT literate and willing to adopt new systems

Essential
- Attributes that will lead to success in the role.Essential and desirable
- Positive, enthusiastic, resilient and tenacious personality
- Willing to spend most time out of the office in referral source premises
- Willing to work remotely for essential updates, including from home wi-fi
- Responsive and fast-acting
- Strong team-working ethic
- Diplomatic and positive even with occasionally unresponsive people-essential
- Takes responsibility for the delivery of each programmes client enrolment targets
- Very good command of English

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