Scheme Assistant

Are you enthusiastic about supporting others and are looking for an exciting new role within an organisation committed to improving lives? Are you looking to gain experience and knowledge within housing and work with customers, housing officers, income and repairs teams? If so, our Scheme Assistant role could be the perfect job for you

Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Sheltered Housing team are critical to ensuring our older customers can live independently, and ultimately building safe communities.

As a Scheme Assistant at Longhurst Group, you will provide a front-line service and assist with the management of our Older Persons schemes, ensuring a well-managed and secure environment for our customers. Further key responsibilities are listed below:

- Manage the day-to-day service delivery of two older person schemes (The Lodge and Dolphin Court) acting as a point of contact for our residents enabling them to live independently.
- Helping to engage residents, hold and minute meetings, supporting in the creation of community.
- Support residents and raise any wellbeing concerns to manager or relevant team.
- Help customers in relation to housing management and maintenance issues.
- Reporting, and monitoring building repairs through to completion.
- Support with viewings for new customers, and help customers settle into the schemes.
- Complete site compliance checks / premise inspections.
- Identifying anti-social behaviour and safeguarding concerns and referring through to the relevant teams or agencies.

Our Scheme Assistant position is a scheme-based position, contracted to 21 hours per week at The Lodge, Oakham and Dolphin Court, Uppingham.

This is a hugely exciting time to join Longhurst Group - not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Scheme Assistant opportunity is the perfect chance to develop your skills and knowledge across Housing and help our older customers to live independently. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.

**What you receive from us**:

- Up to 26 days annual leave (Pro rata based on contracted hours)
- Car Allowance = £2,600 per annum (non-contractual, annually reviewed)
- Life Cover of three times your annual salary (as part of pension scheme membership)
- Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
- Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
- Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
- Free Eye Tests
- Free flu vaccinations
- Investment in your personal development through our extensive learning and development opportunities
- Professional subscription for membership fees relating to your role, paid for by us
- Family friendly, carers leave plus other paid leave
- Long Service Awards
- Carers Networking Group and resources to support Unpaid Carers

**How to apply**

Please click “apply” today to upload your CV detailing your employment history.

**Vetting Requirements**

Naturally working with our customers we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to as a minimum over the past 5 years in terms of employment history. We recognise, welcome and support that everyone’s employment history is unique and can be different. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

**Equal Opportunities**

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

INDLOW

Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 24,000 homes and a wide range of care and support services.

With a team of 1,300 colleagues guided by our shared values, our vision is to improve the lives of our customers and our colleagues and to enhance the communities we serve. We do this by