Trainee Senior Conductor

**Description**:
**Your Journey Starts Here - Recruiting Conductors for 2026**

**Join us as a Trainee Senior Conductor at our Crewe depot and play a key role in delivering a safe, reliable, and customer-focused rail service.**
In this vital frontline role, you’ll help ensure the smooth running of our services by assisting passengers with queries, checking and issuing tickets, and prioritising the safety of both customers and crew.

We’re looking for individuals with experience in cash handling and customer service—whether from retail, hospitality, or another customer-facing environment. You’ll be approachable, confident, and calm under pressure, with excellent communication skills. Flexibility is key, as the role involves working shifts Monday to Saturday, with occasional Sunday shifts as agreed. Due to early starts and late finishes, access to your own transport is recommended.

**What does the role involve?**:
As part of our onboard team, you’ll be responsible for delivering exceptional customer service on some of the busiest train services in the region. Your role will be varied, engaging, and vital to the overall passenger experience. Key responsibilities include:

- Providing every possible assistance to ensure our customers enjoy a comfortable and pleasant journey.
- Taking responsibility for the safety of our customers and the train throughout the journey.
- Checking and selling the full range of tickets, offering timetable information, assisting with luggage, and ensuring trains are clean and presentable.
- Making regular, emergency, and other necessary public announcements to keep customers informed.
- Completing reports related to ticket irregularities and ensuring accurate documentation.
- Upholding the highest standards of professionalism and customer care at all times.

To apply, you must be **18 years or over** and have **normal colour vision**. For more information on colour vision requirements, please refer to the Ishihara Colour Test.

**What happens next?**:
**What to Expect from the Recruitment Process**

Here’s how the process works:

- **Psychometric Testing** - If shortlisted, you’ll complete online safety-critical tests (SCAAT, RAAT, and TCT), which take around an hour.
- **Offer or Talent Pool** - If successful, you may be offered a role immediately or placed in our talent pool for up to 12 months. During this time, you won’t need to reapply—we’ll contact you directly when a vacancy arises.

**What is the salary and benefits that come with the job?**:

- Starting salary is £30,088, rising to £39,007 upon completion of a probationary period

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

**About London Northwestern & West Midlands Railways**:
We are proud to operate two new railway brands for and to the Midlands, the North West and London.

In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton.

Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart.

Both services are operated by West Midlands Trains Ltd, part of Transport UK.

Each business brings a wealth of knowledge and expertise to the franchise and it's our aim to give you the rail experience you deserve at the price you want to pay.