Customer Service Telephone Interviewer
5 days ago
Direct Life are looking for dynamic, innovative and passionate Telephone Interviewers to join the team
Who are Direct Life?
Direct Life are one of the UK’s leading Life Insurance outsource and technology suppliers. Too many people in the UK lack the insurance that they need to protect themselves from devastating events. With over 30 years of experience we are passionate about ensuring people have the right protection in place. We put our customers at the heart of everything we do.
About the role
Our office is based in the centre of Chichester. This is a hybrid role which means after your training you have the option to work some of the week in the office and some from home. To enable you to work from home the successful applicant must have good broadband and home working space.
The working hours are 37.5 per week, which would include shifts working early shifts 9am - 5.30pm and late shifts 12.30pm - 9pm. You will be required to work a minimum of three late shifts. There is also the option to work on Saturday morning between 9am - 12pm. We can offer some flexibility with shift patterns to suit your work / life balance.
We provide extensive in house training.
The starting salary is £19,500 per annum.
About you
Excellent verbal communication skills
Have a professional and polite telephone manner
Be IT proficient
Have previous customer service experience
Ability to work to agreed expectations in relation to individual efficiency
GCSEs Maths and English
Benefits for working for Direct Life
You get the day off on your Birthday
Access to Choice Matters - employee portal offering a huge range of discounts and benefits
Annual bonus
Generous holiday entitlement (plus all the bank holidays)
Life Cover
Private Medical Insurance
Pension Scheme
Eye Voucher Scheme
Employee Assistance Programme
What to do next?
We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.
LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on our careers page
**Job Types**: Full-time, Permanent
**Salary**: £19,500.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discounts
- Wellness programmes
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
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