Customer Insight Administrator
3 days ago
**Job title -** Customer Insight Administrator
**Location -** Seaham, SR7 (hybrid working)
**Contract -**Temporary - initially 3 months
**Hours** - Full Time 37 hours per week
**Start Date**: ASAP
Our Client are looking for an experienced Customer Insight Administrator to join their customer insight team on a temporary basis to provide business support in order to ensure the successful implementation and completion of team objectives, provide supporton updating records and database administration
**The main responsibilities will be**:
- Managing inbox and contacts through QL
- Being first point of contact when a complaint comes in to allow us to quickly acknowledge and establish position
- Co-ordination of responses from other services to deal effectively with MPs
- General admin duties such as booking in meetings, formatting letters, doing quick follow up calls to customers if required
- General competencies around using IT systems, some basic excel capability, organisation skills are key to support the rest of the team to deliver to timescales and respond effectively to customers
- Experience of working with customers
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on or send an E-Mail to
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