Face-to-face Research Assistant

7 days ago

Sheffield, United Kingdom Viewpoint Research CIC Full time

Job Title: Face-to-Face Research Assistant (Public Transport Surveys)Location: Various train stations across South Yorkshire
Contract Type: Short-term (5 weeks)
Working Hours: 1-3 days per week (6am start)
Pay: £20 per hour (including travel time)
Travel Expenses: Fully reimbursed
Driving: Valid UK driving license and access to own vehicle preferredAbout Viewpoint:Viewpoint is an award-winning social enterprise specialising in collecting customer satisfaction feedback. We work with businesses, charities, and councils to gather public opinions, analyse the data, and report findings that help improve services. We pride ourselves on employing a diverse range of staff and fostering inclusive, respectful work environments.Role Overview:We are looking for friendly and motivated individuals to join our team as Face-to-Face Research Assistants. You will conduct structured interviews with train passengers at various stations across South Yorkshire, helping us gather valuable insights into public transport experiences.Main Responsibilities:

- Conduct structured customer transport surveys in public settings.
- Accurately input responses into survey software using an iPad.
- Approach members of the public confidently and respectfully.
- Encourage participation and ensure a positive experience for respondents.
- Travel to different train stations across South Yorkshire.
- Meet daily targets and deadlines for survey completion.
- Adapt communication style to suit different individuals and situations.
- Maintain professionalism and composure, even when faced with objections.
- Represent Viewpoint positively and uphold our values in all interactions.

Person Specification:Communication Skills:

- Polite, courteous, and confident when engaging with diverse groups.
- Able to listen actively and communicate clearly.
- Skilled at encouraging participation and summarising information accurately.
- Comfortable switching between conversational styles depending on context.
- Calm and self-controlled when handling objections or challenging interactions.

IT Skills:

- Able to use an tablet confidently for data entry and survey completion.

Organisational Skills:

- Self-motivated, punctual, and reliable.
- Able to prioritise tasks and manage time effectively.
- Capable of working independently and making decisions on the spot.
- Flexible and adaptable to changing environments and workloads.
- Target-driven and focused on achieving survey goals.

Desirable:

- Some knowledge of customer service principles is helpful but not essential.

**Job Types**: Part-time, Temporary, Fixed term contract
Contract length: 5 weeks

Pay: £20.00 per hour

Expected hours: 15 per week

Work Location: In person

Application deadline: 26/08/2025
Reference ID: Commuter
Expected start date: 08/09/2025

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