Intermediary Oversight Executive

The Opportunity

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

- Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains
- Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
- Want to continue to grow professionally. We encourage you to grow and be the best version of yourself
- Care about sustainability? We want to be better for our people, environment, and society
- Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too

The Role & Responsibilities

The Intermediary Governance & Oversight Executive will be responsible for the delivery of all new broker accreditations, assisting the external field Sales team with admin duties and supporting the Intermediary Oversight Manager.

This role will entail updating, maintaining, and authorizing Broker details, assisting the Intermediary Governance & Oversight Manager with regulatory audits such as FCA permission review.
Responsibilities will include processing new accreditations, distribution of Broker literature, daily and quarterly data reporting and other adhoc tasks
- Sending out documentation/packs to brokers, processing new accreditations of brokers, including personal vetting searches and company searches
- Creation of letters for the accreditation process, sending forms, requests and chasing paperwork
- Creating and updating all details relating to new and existing brokers on Blue Chip/DJ
- Processing all Intermediary removal requests including warning letters
- Quarterly monitoring of Intermediary documentation, adding copies of renewal documents to Blue Chip/DJ
- Keeping all data documentation owned by the Intermediary Oversight team up to date, including process changes
- Assisting with Intermediary Risk review process and providing updates to the Field Sales team
- Assisting with quality reviews and providing feedback to Intermediary Oversight Manager
- Assisting with Data clean-up projects
- Ensure a good understanding of all the company’s policies, procedures and compliance guidelines, installing the principles in your
daily practice to protect the company from any associated risks
- To embrace the principles of treating customers fairly in all decision making
- Provide excellent customer service and quality assurance
- Complete 35 hours of CPD training a year
- Adhere to the Data Retention policy, saving and deleting files in line with the policy

The Person
- GCSE (or equivalent) in Maths and English
- Desirable: A good understanding of the commercial mortgage sector
- Desirable: A good understanding of mortgages and the financial services market
- Experience in dealing with customers and/or introducers and providing them with high levels of customer service
- Experience of working in a customer focused environment and in a small to medium sized organisation
- Computer literate (strong knowledge of MS Office suite - Excel, Word, Power-Point)
- Good knowledge of compliance procedures with the mortgage industry
- Adaptable & Flexible
- Excellent verbal and written communication skills
- Ability to work on own or as part of a team
- Excellent planning and organisational skills
- Enthusiastic “can do” attitude
- Able to work under pressure and to tight deadlines
- Accuracy & Attention to detail
- Professional, well presented
- Establishes effective working relationships at all levels
- Customer Focused approach
- Ability to work towards and deliver on agreed performance targets
- Thrives in a busy environment
- Excellent telephone skills
- Self-motivated and delivery focused (able to work with minimum supervision)
- Able to multitask
- Able to remain calm under pressure

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between y