Repairs Administrator

**Repairs Administrator
- Full time 35 hours (Monday to Friday inclusive)**

**Rossendale (hybrid working arrangements available)**

**Salary: up to £27,431 (depending on experience)**

Are you interested in a flexible, varied and challenging role that supports you to grow and develop?

Our client, Care Housing Association provides sustainable, quality accommodation and supported homes to individuals who require support.

They are looking for an ambitious, enthusiastic individual who is professional and personable.

You will be a self-motivated individual who is comfortable with a 'hands-on’ role and a flexible approach to their work.

**You will have/be**:

- Experience in an administration position.
- Good interpersonal skills to be confident in communicating.
- Excellent administration and organisational skills to manage a rotation of regular tasks.
- Comfortable and experienced in working to meet deadlines.
- Driven and proactive.
- A team worker.

**You will**:

- Be a first point of contact for tenant enquiries relating to repairs.
- Handle tenant requests in a professional manner explaining technical matters clearly and concisely.
- Monitor the progress of repairs, updating tenants when there are delays and explaining to

tenants the cause of these delays.
- Support the development and implementation of Responsive Repairs processes and

procedures.
- Provide Responsive Repairs and compliance advice to tenants and the wider association.
- Ensure emergency repairs are swiftly tackled, always seeking to ensure tenant safety as first principle.
- Liaise with contractors who undertake work required for Responsive Repairs.
- Monitor asset compliance works, raising jobs relating to compliance, and providing administrative support to the Contracts Manager and Asset & Compliance Manager in this area.
- Ensure providers are aware of Care’s standards and procedures and monitor works.
- Report on any poor-quality work undertaken by providers to senior staff.
- Assist the Contracts Manager in obtaining new approved contractors when required.
- Maintain records of repairs, ensuring all data is accurate and representative of works carried out.
- Analyse records of repairs, seeking to identify service improvements.
- Assist with the consultation of residents on the carrying out of repairs, seeking to ensure that works are carried out with mínimal disturbance to tenants and their homes.
- Assist with the assessment and delivery of void works, ensuring void properties are swiftly

handled.
- Provide excellent customer service to all internal and external customers.

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,431.00 per year

**Benefits**:

- Company events
- Company pension
- Life insurance
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Rossendale: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Rossendale