Market Insight and Research Lead

**Job Posted**:7 October 2024
**Job Updated**:7 October 2024

**Job Title **Market Insight & Research Lead**

**Function: Strategy & Business Architecture**

**Location: Nottingham/Alfreton/Hybrid**

**Contract type: Permanent**

**Salary**:£62,622 with potential to rise to £73,673 over 3 years**

**Closing Date: Monday 21**st** October 2024**

NHS Supply Chain currently has an opportunity for a **Market Insight & Research Lead** to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

We are seeking a strategic and experienced **Market Insight & Research Lead** who will play a pivotal role in guiding business decisions by providing data-driven insights and analysis on market trends, competitors, and customer satisfaction. They will be responsible for driving change against identified areas and working with stakeholders across the business to implement improvements. They will oversee a small team of two Market Researchers who together will bring energy, expertise, and clarity to performance and a culture of continuous improvement. Responsible for leading the current best practice view of CSAT and adapting this for the supply chain to ensure that true performance is reported, accepted and understood. They will lead the creation of market insight and research methodology and benefits across the supply chain, ensuring there is a clear, simple and effective automated reporting structure that allows all layers of the business to access insight and research in a way that is understandable and actionable. They will also drive forward the joint corporate research agenda to fuel insight and growth with an insight to action and impact-oriented way.

**Every day you will **
- Identify key data sources and ensure timely and accurate data collection, collaborating with cross-functional teams to integrate findings with existing data sets.
- Monitor and interpret current and emerging market trends, including industry developments, and technological changes to provide actionable recommendations to the Leadership team.
- Translate data findings into strategic business recommendations to support strategies and business planning.
- Develop and deliver detailed market reports, presentations, and dashboards to the senior leadership team and key stakeholders.

**What can we offer you?**

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

- Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
- We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
- 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
- We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
- A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
- Generous pension scheme (with us contributing 12% when you contribute 6%)
- Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
- 2 days of paid volunteering leave allowing you to give back to your community.

**NHS Supply Chain, who are we?**

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

**What skills will help you thrive in this role?**
- Minimum of 5-7 years of experience in market research, data analysis, or business research.
- Strong problem-solving skills and the ability to derive meaningful insights from complex data sets.
- Strong organisational skills with experience in managing multiple research projects and deadlines simultaneously.
- A good understanding of market dynamics and business strategy with the ability to link insights to business growth opportunities.
- Ability to work effectively, with strong stakeholder management skills and the ability to influence decision making at a senior level.

**Our Inclusive Commitment**

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing o