User Researcher

**Summary**:
Job Reference: 245019BR

Job Reference: 2 4 5 0 1 9 B R

Nottingham Support Office

Permanent

37.5 Hours

**Role : User Researcher**

**Location : Nottingham Support Office - NG90**

**Closing date: 17th December**

**Contract : 1 x Permanent / 1 x 24m FTC**

**Shift pattern: Full Time**

**Hours : 37.5**

**Recruitment Partner: Matthew Nelligan**

**About the role**:
Are you passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight led decisions to create user-friendly products and services.

We’re looking for two proactive and curious User Researchers to join our growing digital team. You’ll work across healthcare and beauty as we work with our product teams to build a more customer-focused product lifecycle.

As a user researcher your role is to evaluate how customers are working with a product or service and illustrate these behaviour to the teams so that everyone understands how customers are using our products and how we can adapt them to better serve our customer needs.

We’re looking for someone who has experience as a User Researcher as you’ll be leading on your own projects, but will have the support of the wider UX team to share with. This is a mid-weight role within the Boots UX team.
- You’ll be leading your own user research projects working with a team of researchers and UX designers to support product teams within our digital, running their research activities to gather behavioral insights, from usability interviews to card sorting.
- Showcase users working with our products (or prototypes) to help teams understand user behaviors' and any pain points. You’ll organise user sessions and coordinating with the team to get them engaged regularly around agile ways of working.
- Analyse research projects, both independently and with a team, to convey important findings to partners. This will involve qualitative and quantitative research to help us create a well-rounded view of the customer experience.
- Create reports and presentations and be able to communicate these clearly to partners at different levels across the business.
- Provide product owners support and insight on the most important customer drivers to help them manage the backlog and provide insight into product development based on customer needs.
- Embed customer knowledge within product teams to help everyone have a shared view of the customer and their needs. This is running workshops, regular insight demos, group analysis sessions or contributing to our growing insights portal.

**What you’ll need to have**:

- Must have experience conducting behavioural research (such as usability studies, questionnaires, interviews, observational studies, at this time we are looking for someone with User Research experience specifically.) Experience using prototypes would be beneficial.
- Confidence in ability to analyse data (preferably qualitative and quantitative) to determine areas to prioritise. Expertise In analytics would be an advantage. Support will be provided for those with knowledge gaps across methods but some experience is required. You’ll get the chance to learn new methods when they’re appropriate for the research question and learn from other team members.
- Strong communication skills to synthesis and present research results to multiple partners in an engaging way, both verbally and visually.
- Keen interest in human behavior and/or product development. (Degree in psychology, HCI, sociology would be an advantage).
- Preferably experience working within a product team and working with UX designers. Experience working in Agile would be beneficial. Experience with the product lifecycle and how research can fit into it.

**Our benefits**:

- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

**Why Boots**:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

**What's next**:
If you are selected for interview you will be contacted by the recrui