Customer Service Advisor

2 weeks ago

Solihull, United Kingdom BNP Paribas Personal Finance Full time

Customer Contact Colleague

Hybrid working in Solihull - a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Full time & Permanent (includes evenings and weekends on a rota basis)
- _______________________

**A bit about us**:
At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.

We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we're positive, we’re brave and we own it.

**The Role**:
As a Customer Contact Colleague, you will be responsible for answering inbound calls from customers, answering a variety of questions regarding their finance plans and coming to the best solution for the customer. You will have to be empathetic over the phone and make sure to understand everyone’s circumstance and ending the call with a positive outcome for the customer.

**Key Responsibilities**:

- Speaking with customers over the phone via inbound calling
- Empathising and engaging with customers, getting them to tell their story and explain their situation
- To deliver a professional and consistent level of customer service
- Provide telephone-based support and guidance to customers
- Keeping internal systems up to date

**Skills & Attributes**:

- Ability to empathise and actively listen to customers
- Previous experience in customer-facing roles
- Ability to communicate with customers clearly and confidently over the phone
- Ability to prioritise and organise workload
- IT Skills

**Could this be you?**

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.

**What’s in it for you?**

**Equal Opportunities Disclaimer**

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Work Location: Hybrid remote in Solihull

Reference ID: CCC1

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