Digital Technical Specialist

2 days ago

Amersham, United Kingdom Spark Full time

Primary duties:

- Provide in depth training, education, onboarding and technical support to customers and local teams for SPARK, IOS, Insignia and Memotain.
- Provide quick response and resolution to customers' requests.
- Scheduling technical follow up with doctors.
- Provide IOS demonstration and/or installation and training at the Doctor’s practice.
- Collect and report effectively and efficiently any issues or calls outbound/inbound related into our CRM system.
- Perform remotely Onboarding for new/current doctors.
- Assisting the field teams in case of peaks/necessity.
- Providing technical support (software & web) for products in our digital portfolio.
- Collects/reports product improvements or ideas to the Product team.
- Maintain internal knowledge through articles, SOPs, and templates.
- Understands and support the company's policies and procedures to provide proper and effective support to our customers.

**Job Requirements**:

- Dental Technician or Dental Hygienist diploma/certification preferable and/or prior experience within the dental/orthodontic industry
- Prior experience with dental/orthodontic industry including understanding of digital workflow and manufacturing processes.
- Previous experience in a similar role including Intra-Oral Scanners, CAD/CAM systems, digital design software, 3D printing and digital dentistry.
- Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
- Excellent organizational skills
- Proactive, self-sufficient, with a strong team-oriented mindset
- Enthusiastic, logical, and creative thinker
- Fluent level of the English Language. Any other European language would be a plus.

LI-EU

**Operating Company**:
Spark

**About Envista**:
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including KaVo, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

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