Senior Operational Leader

**Details**:
**Reference number**:

- 384304

**Salary**:

- £42,614 - £45,081
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Senior Executive Officer

**Contract type**:

- Permanent

**Business area**:

- DWP - Work and Health Services - Disability Services, Decision Making and Working Age - Working Age

**Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 3

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, North West England, CH41 6DA : Bootle, North West England, L69 9BN : St Helens, North West England, WA10 1UF : Ashton-in-Makerfield, North West England, WN4 8SS

About the job

**Job summary**:

- Are you looking for a new challenge? Do you have leadership experience, great communication skills and enjoy coaching others?

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives. Work and Health Services, Disability Services Decision Making and Working Age is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be.

The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make the Department for Work and Pensions a great place to work.

As a Senior Operational Leader, you will support the flexible, effective, personalised delivery of customer service, quality and performance across the site. You will provide senior management leadership, and effective use of resource, to ensure performance targets and customer objectives are met.

You will drive people engagement across your team, set high standards for people leadership throughout the business and inspire colleagues through difficult situations, transform performance and build high performing teams.

We are looking for people who can demonstrate our values and commitment to leadership which are based around Collaboration, Resilience and Inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable, and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

This is a key role and we are looking for people who will help us deliver key leadership roles across the Departments Operational Delivery functions.

**Job description**:
**Key Responsibilities**:

- An active member of your Senior Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
- Lead, motivate, support and encourage teams to operate flexibly, seeking feedback, listening and acting on this, setting performance standards and personalising services for our customers.
- Role model positive behaviours, effective leadership and encourage collaborative working between teams and directorates to drive innovation and service improvements across DWP.
- Contribute to business and people planning activities ensuring appropriate and effective deployment of people and resources.
- Accountable for the management of performance and service delivery within their business area, undertaking regular performance reviews with their colleagues, identifying risks to business performance achievement and opportunities for driving forward continuous improvement.
- Be committed to their own professional development and building the capability of others including the achievement of Operational Delivery Profession standards and digital capability.
- Works to build a fully inclusive working environment, valuing diverse views, eliminating unlawful discrimination, harassment and victimisation.
- Actively promotes health and well-being taking responsibility to maintain a safe and healthy working environment.
- Responsible for developing leadership capability through coaching and making full use of Operational Delivery Profession/Government Counter Fraud Profession learning & development products.
- Through role modelling positive behaviour and ways of working make DWP an inclusive place where people can be their best.
- Ensure compliance with DWP security and data protection regulations.

**Person specification**:
**ESSENTIAL CRITERIA**:

- You have strong and effective leadership experience with an ability to communicate with clarity, conviction and enthusiasm with colleagues, partners